Office Associate - Chicago Claims

Position Overview

Work in the Chicago Check Writing and Claims Office, handling lottery payments, customer service, and documentation. The successful candidate will work in a fast-paced environment, pay close attention to detail, and provide excellent customer service to Lottery players.

• Prepares, verifies, enters, and edits instant, online, and eclaims for payment to Lottery winners.
• Explains and interprets rules, regulations, and procedures to winners, non-winners, and the public.
• Answers incoming telephone calls from the public, financial institutions, Lottery winners and players, officials, Lottery retailers and others regarding lottery tickets, validations, and check writing activities, or directs them to other professional staff if of a complex nature.
• Performs a variety of complex clerical duties.
• Maintains logs and records of daily activities, validated winners, check writing reports, etc.
• Establishes and securely maintains confidential, general, subject, alphabetical, and follow-up files.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires the ability to keyboard accurately at 45 WPM.

• Prefers two years of experience utilizing office practices, procedures, and programs.
• Prefers the ability to prepare written communication utilizing proper grammar, spelling, and punctuation.
• Prefers the ability to perform basic mathematics.
• Prefers the ability to learn basic agency programs, rules, and regulations.
• Prefers the ability to follow oral and written instructions.
• Prefers the ability to operate commonly used office equipment and perform routine maintenance.
• Prefers the ability to work as a member of a team.
• Prefers the ability to communicate with a wide variety of people with different backgrounds and ethnicities.
• Prefers basic level proficiency utilizing Microsoft Office software, including Word, Excel, and Outlook.

• Requires completion of a background check and self‑disclosure of criminal history.
• Requires the ability to stand/sit at an intake window for extended periods of time.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty and fairness. It supports K‑12 public schools, capital projects, and a variety of community causes while providing safe, fun and responsible games to adults 18 and over.

Work Hours: 8:30 a.m. – 5:00 p.m.; M‑F
Headquarter

Location:

69 W Washington St, Chicago, Illinois, 60602
Work County: Cook
Email: LOT.Personnel