Passport Data Entry Clerk II

Position Description

CGI Federal is looking for experienced Support Associates to support the Chicago Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front‑facing capacity, and have the ability to work as a team in a fast‑paced environment.

Due to the nature of the government contract requirements and/or clearance requirements, U.S. citizenship is required. The selected candidate must be able to frequently lift and carry up to 45 lbs and may be expected to stand and walk around the worksite for the entirety of their shift.

• Operate various equipment for high‑speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will‑Call counters: ensure appointments are scheduled; review passport application, photograph, identification and supporting documentation for completeness prior to adjudication; ensure the application and documents comply with passport requirements, photograph meets passport standards, and the customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the cashier’s office; verify all completed transactions and run designated reports.
• Assist with acceptance agent training: prepare training materials, conduct meet‑and‑greet sessions, set‑up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloguing electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in SharePoint.
• Generate correspondence to resolve application discrepancies under guidance of DOS passport specialists; handle Return to Sender, rewrites and re‑issues, and re‑batch into the system.

• Follow a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in a comprehensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts.
• HS diploma or GED.
• Three years of general office experience.
• Two years of experience utilizing a variety of office software, specifically Microsoft Office.
• Capable of performing repetitive tasks while maintaining a high level of accuracy.
• Ability to work in one place and traverse the office on a continuing basis.
• Must maintain constant awareness of all aspects of internal and external security.
• U.S. citizenship and ability to obtain MRPT clearance is required.

Hourly Rate: $19.47/hour.

Benefits include a share purchase plan (SPP) up to dollar‑for‑dollar match, 401(k) plan, profit participation, paid time off, paid federal holidays, and health and welfare benefits.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, or any other protected characteristic.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply, please email the CGI U.S. Employment Compliance mailbox at US_ referencing the Position .

All offers of employment in the U.S. are contingent upon the successful completion of a background investigation. Background investigation components vary depending on the assignment and federal security clearance requirements.