Office Manager

Responsibilities

Join the team behind one of Chicago's most unique and transformative mixed-income housing communities. Related Management is seeking an experienced and service-oriented Office Manager to support operations at Lathrop, a landmark mixed-income community located along the Chicago River. Blending historic architecture with modern living, Lathrop is a thoughtfully redeveloped neighborhood that offers affordable, workforce, and market-rate housing while fostering long-term community growth and resident success.

As the Office Manager, you will serve as the operational backbone of the management office, overseeing administrative functions, supporting financial processes, assisting residents and applicants, and helping ensure an exceptional living experience for our residents. The ideal candidate is highly organized, detail-oriented, and passionate about serving diverse communities.

• Answer phones / take messages and retrieve messages from voicemail
• Return calls to prospective applicants with site and income guideline info / mail applications / reviewing incoming applications for completion etc.
• Meet and Greet tenants and new applicants that visit office and assist with concerns and questions
• Take work order request / generate and close out work orders in onesite
• Make application packets
• File all signed leases and documents into tenant files
• Transfer new tenant documents into permanent folder
  
  Assist Assistant Community Manager with preparation of lease renewal packets / letters etc.
• Scheduling and entering lease singing / interviews and meetings on Microsoft calendar
• Timely, accurate processing of Accounts Receivable operations.
• Timely, accurate processing of Accounts Payable operations.
• General office administration.
• Specific site administration.
• Coach and mentor the office stage.
• Provides managerial and administrative functions.
• Resident relations.
• Provides administrative support to other sites when necessary.
• Miscellaneous special projects as assigned.

Compensation: $55,000 - $60,000 + Discretionary Bonus

• Personalized Health Care:
  Multiple medical, dental, and vision plan options;
  Employee Assistance Program
• Financial Benefits:
  
  Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development:
  Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

• Excellent verbal and written communication skills.
• Ability to create, compose, and edit written materials.
• Polished interpersonal skills.
• Ability to establish priorities and coordinate work activities.
• Ability to work in conjunction with Company managers, customers, and associates.
• Ability to effectively present information to prospective or current residents.
• Knowledge of basic accounting/bookkeeping practices;
• Office practices and procedures
• Filing and maintenance of fiscal records.
• Ability to complete and apply all of the provided leasing, compliance and applications processing training.
• Demonstrated proficiency in the use of the internet and internet searches.
  
  Must be skilled in word processing, drafting correspondence and memoranda.
• Attention to details
• Intermediate experience with MS Office software applications required (e.g., Microsoft Office, Word and Excel).

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.