Office Associate

Position: OFFICE ASSOCIATE
Job

Requisition

Opening Date: 06/24/2026

Closing Date: 07/08/2026

Agency:
Department of Human Services

Class

Title:

OFFICE ASSOCIATE - 30015

Skill Option:
Keyboarding

Bilingual Option:
None

Salary:
Anticipated Salary (Eff 7/1/26) $4,144-$5,429/month ($49,728-$65,148/year)

Job Type: Salaried

Category:
Full Time

County:
Cook

Number of Vacancies : 2

Bargaining Unit Code: RC014 Clerical Employees, AFSCME

Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Under direction, performs a variety of complex, specialized clerical information and assistance for the Office of General Counsel, Division of Administrative Hearing and Rules, Bureau of Hearings. Answers telephone calls, registers oral requests for hearings in real-time or responds to basic requests about the Bureau, the appeals process and the status of hearings. Screens materials for presence of required information, verifies that data is accurate, and attaches those materials to the appropriate file, either in paper or electronic format.

Registers newly filed written appeals by electronic data entry.

Essential Functions

* Under direction, performs a variety of complex, specialized clerical information and assistance for the Office of General Counsel, Division of Administrative Hearing and Rules, Bureau of Hearings.

* Answers telephone calls, registers oral requests for hearings in real-time or responds to basic requests about the Bureau, the appeals process and the status of hearings.

* Screens materials for presence of required information, verifies that data is accurate, and attaches those materials to the appropriate file, either in paper or electronic format.

* Registers newly filed written appeals by electronic data entry.

* Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

* Requires knowledge, skill and mental development equivalent to completion of high school.

* Requires two (2) years of office experience.

* Requires ability to keyboard accurately at 45 wpm.

Conditions of Employment

* Requires basic proficiency in software applications such as Microsoft Word, Excel, Microsoft Outlook, and on-line databases with scanning functions.

* All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours:

Mon.

-Fri., 8:30am-5pm; 1 hour unpaid lunch

Headquarter

Location:

69 W Washington St, Chicago, Illinois, 60602

Office of General Counsel (20111)

Division of Administrative Hearings and Rules

Bureau of Hearings (37008)

Work County:
Cook

Agency Contact: DHS.Hiring Unit

Posting Group:
Office & Administrative Support;
Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of…