Tenant Services Coordinator

Join Colliers

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

*** This is an onsite working arrangement at our Chicago, IL location.***

As a Tenant Services Coordinator you will provide daily support in the coordination of activities for the building, tenants, and contract services. Responsible for developing and maintaining strong relationships with tenants to ensure issues and needs are responded and resolved by the appropriate individual, department, or service for support of the management of the building.

In this role, you will:

• Act as the primary point of contact for tenant relations, addressing service requests, inquiries, and concerns in a timely and professional manner
• Coordinate and track work orders, vendor dispatch, and maintenance activities using property management systems
• Facilitate tenant onboarding, move-ins, move-outs, and space modifications in alignment with lease terms and building standards
• Support property management with lease administration, compliance, and documentation
• Assist in planning and executing tenant engagement initiatives, including communications, events, and satisfaction surveys
• Maintain accurate records of tenant interactions, service requests, and operational metrics
• Partner with building engineers, vendors, and contractors to ensure smooth operations and adherence to service level agreements
• Tracks and maintains compliance with insurance requirements among tenants, contractors, vendors, and suppliers.
• Prepare tenant email blasts and correspondence regarding upcoming events, construction, elevators, building, holidays, etc.
• Receive, respond to and direct incoming phone calls. Function as first point of contact for tenant service requests. Service tenant's requests/complaints for resolution including engineering, maintenance, cleaning, mechanical, and or vendors.
• Responsible for reception area, customer service, correspondence, ordering office supplies, snacks and beverages, maintenance of office equipment, and keeping the common areas of the office stocked and tidy.

• Bachelor's Degree and or related experience
• Excellent internal and external customer service
• Attention to Detail
• Maintain positive and professional relationships
• Ability to manage elevated level of organization, customer services, and multi-task in a fast-paced environment.
• Proficient in Microsoft Office Suite software

Approximate Compensation Range for this Role: $25.09/hour to $27.41

Our compensation ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all national locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term / long-term disability. Employees are able to enroll in our company's 401k plan, which includes an employer match. Employees will also receive 10 sick days and a minimum of 15 vacation days annually. Certain senior-level roles are eligible for unlimited time off.

Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year. Employees may also be permitted up to 4- 12 weeks of paid parental leave depending on eligibility criteria. Individuals may be eligible for different or additional benefits under applicable state law.

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently…