Intake & Front Desk Coordinator

Organization Summary

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

World Relief seeks an Intake & Front Desk Coordinator to serve as the first point of contact for immigrants and refugees seeking services. This role combines front office coordination with client intake and case management responsibilities, ensuring clients are welcomed, assessed, and connected to appropriate services within the organization and the broader community. This is a part‑time position that shares front desk responsibilities at the DuPage office with another staff member and typically provides front desk coverage one day per week.

The role also carries a part‑time‑appropriate intake caseload, ensuring a balanced workload while maintaining high‑quality client support and service delivery.

Part‑time position for 20 hours per week, Monday, Tuesday, and Friday.

• Greet and assist all clients in person and by phone, answering questions and directing them to appropriate staff or services.
• Facilitate intake scheduling and manage a shared office calendar, ensuring efficient appointment coordination.
• Maintain proper office opening and closing procedures.
• Coordinate incoming and outgoing communications, including mail and fax distribution.
• Provide English interpretation and translation as needed.
• Organize and maintain front office areas, including donation storage spaces.
• Train, supervise, and support interns or volunteers assisting with front desk duties.
• Collaborate closely with the Immigrant Legal Services Administrative Assistant and other team members.
• Provide backup coverage for front desk operations when needed.

• Conduct initial client intake by collecting demographic information, documentation, and assessing eligibility for services.
• Provide an overview of available programs and support clients in enrolling based on their needs.
• Schedule initial appointments with appropriate staff and follow up to ensure successful client connection.
• Document all client interactions through accurate and timely case notes and file maintenance.
• Make internal referrals to programs including case management, employment services, children & youth services, mental health counseling, ESL and Immigration Legal Services.
• Support clients with employment‑related needs such as job searching and applications.
• Connect clients to external community organizations for services not offered in‑house.
• Maintain and update a resource library of community partners and providers.
• Follow up on referrals to ensure clients successfully access recommended services.
• Build and maintain relationships with community agencies through outreach and meetings.
• Provide immediate assistance for urgent client needs and follow up as needed.
• Assist eligible clients with applications for government benefits.
• Support interpreter coordination, including tracking and submitting invoices.
• Participate in departmental meetings, staff trainings, and organizational activities.
• Attend community meetings and events to strengthen partnerships.
• Support operations at off‑site locations as required.
• Participate in monthly Operations Team meetings.
• Maintain accurate reporting records and ensure compliance with program requirements.
• Complete additional tasks and projects as assigned and other tasks.

• Mature and personal Christian faith.
• Committed to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Able to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity…