Lead Office Services Associate

Ourmissionis to provide modernized technology platforms,elevated technology support, and valuable insights, empowering our clientsto excel inwhat they do best.

Lead the day-to-day operations of a high-performing workplace services team, ensuring a seamless and professional experience across office services, hospitality, reception, and mail functions.

In this role, you’ll oversee a small team while serving as the key liaison between client leadership and onsite staff—driving service excellence, maintaining operational efficiency, and ensuring the workplace runs smoothly at all times.

• Position :
  Lead Office Service Associate (Hospitality Driven)
• Location
  :
  Chicago, IL 60605
• Schedule
  :
  Monday–Friday, 8:00 AM–5:00 PM (NO Evening or weekends)
• Pay Rate
  : $22.50/hour
  
  What We Offer:
  
  Full benefits eligibility after 60 days, 5 days of sick time, 10 days of accrued vacation, and tuition reimbursement eligibility after 1 year

Team Leadership & Oversight

• Lead, support, and guide a team of 3 across office services functions
• Monitor time and attendance using Paychex Flex
• Ensure team members maintain professional appearance and adhere to dress code standards
• Partner with recruitment and management on hiring and onboarding efforts
• Serve as the primary liaison between client leadership and the onsite team
• Delegate tasks and provide direction to ensure consistent service delivery

Mailroom & Logistics Management

• Oversee daily mailroom operations, ensuring accuracy and efficiency
• Manage incoming and outgoing packages, maintaining detailed logs
• Process incoming USPS mail in compliance with internal procedures, including logging, scanning, and distribution
• Deliver weekly USPS compliance reports to client leadership

Workplace & Hospitality Support

• Manage ordering and organization of pantry, coffee, and breakroom supplies
• Maintain appropriate inventory levels and monitor expiration dates
• Ensure all supplies are well-stocked, organized, and presentation-ready

Reception & Office Support

• Provide backup support for reception and office services as needed
• Assist with workspace setup, including desk preparation for new hires and clean-up for departures
• Support internal office moves and workspace transitions

Facilities & Vendor Coordination

• Create and manage work orders for office equipment and maintenance needs
• Coordinate with vendors, track progress, and ensure timely resolution of issues
• Partner with facilities and CRES teams to address access and keycard issues

Meeting & Office Coordination

• Support conference room setup and breakdown as needed
• Assist with general office organization and readiness to ensure a professional environment

• Experience in office services, hospitality, or workplace operations
• Strong organizational skills with attention to detail
• Ability to multitask and manage competing priorities
• Professional communication and leadership skills
• Comfort working in a fast-paced, client-facing environment

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

$17.25 - $49.88