Program Coordinator

Program Coordinator

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.

This position is responsible for the administrative coordination and operational management of registration services within the Registrar's Office. The Program Coordinator oversees registration operations, specialized registration processing, systems coordination, records maintenance workflows, reporting, compliance activities, and departmental operational support functions. This position supervises operational staff and coordinates complex registration-related initiatives while ensuring compliance with institutional policies, FERPA regulations, and applicable state and federal requirements.

The Program Coordinator also serves as a primary liaison for registration operations involving specialized student populations, system processes, and university-wide registration activities. This position coordinates frontline, student-facing customer service functions in concert with the One Stop Director.

• Manages registration operations and processes within the student information system, including specialized registration activities for contract programs, Early College, grant-funded programs, study abroad, first-year tentative scheduling, and Summer Transition initiatives.
• Oversees development and maintenance of the online Schedule of Classes in coordination with Academic Affairs, Financial Aid, Student Payment Services, and other university departments.
• Coordinates registration-related operational calendars and deadlines in collaboration with campus partners.
• Facilitates roster verification processes and communicates with Department Chairs, College Deans, and other academic units regarding compliance and deadlines.
• Develops and maintains academic calendar components related to registration and withdrawal processing.
• Establishes registration, add/drop, withdrawal, and related operational deadlines in coordination with University leadership.
• Supervises operational staff and student employees, including assignment and oversight of projects, training of staff, approval of timesheets, review and management of leave requests and completion of performance evaluations.
• Develops, reviews and maintains departmental procedures, operational documentation, training materials, and workflow resources with support from Registration Admissions and Records team.
• Creates registration training resources and registration instructional videos with assistance from Registration Admissions and Records team.
• Coordinates and maintains operational reporting, including community engagement statistics, registration processing metrics, and trend analysis.
• Runs and analyzes reports in Banner and Cognos to identify operational issues, data inconsistencies, and process improvement opportunities.
• Collaborates with the Associate Director of Student Information Systems and University Technology Services to troubleshoot system-related issues.
• Facilitates and oversees course pre-requisites process and related registration operational procedures.
• Processes Semester Schedule Plans (SSPs) and oversees related registration workflows, with Registration Admissions and Records team serving as backup support.
• Serves as the primary point of contact for cohort and advisor updates, with Registration Admissions and Records team serving as backup support.
• Serves as the primary point of contact for Early College registration coordination, with Registration Admissions and Records team serving as backup support.
• Facilitates Degree Audit and data cleanup projects with Front Counter assistance and support.
• Oversees registration-related communications, including portal messaging, operational notices, and campaign communications related to registration processes and deadlines.
• Coordinates testing and validation of Banner patches, upgrades, and registration-related system changes.
• Manages updates of Registrar Services registration-related webpages, suggesting improvements and working with University Registrar to…