Sales Coordinator

The Marriott Chicago O’Hare is currently seeking an individual with previous experience in sales, catering and/or accounting to join our awesome team! Overall hotel experience is preferred with Marriott Hotel systems understanding being advantageous.

The Sales Coordinator will provide administrative & clerical support to the Executive Offices and those that work within; including but not limited to Sales, Catering, Accounting and the General Manager.

• Provide administrative support to the Executive Offices and team.
• Establish and maintain accurate filing systems, opening/sorting mail.
• Answer phone calls gathering and uncovering client needs and relaying messages to the appropriate Executive Management personnel.
• Schedule meetings, as requested.
• Compose/send letters, memos, thank you cards, RFP’s, daily/weekly/monthly sales reports, and other documents, as needed/requested.
• Create and maintain group parking and meal vouchers.
• Prepare and distribute group resumes, BEO’s, verify/edit documents as needed/requested.
• Communicate daily events and other customer communication to ensure proper guest service.
• Coordinate events, as needed/requested.
• Operate standard office equipment.
• Develop and maintain positive working relationships and maintain confidentiality of proprietary information.
• Utilize available resources to provide excellent customer satisfaction.
• Requires knowledge and adherence to hotel policies and procedures including those of the Sales, Catering, and Accounting departments.
• Must be able to work well and communicate with Food & Beverage/Banquet Managers, Supervisors, and Banquets team to ensure the customer is satisfied with their needs.
• Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests/customers or anyone from the executive offices.
• Must be able to multi-task and prioritize department needs and deadlines.
• Create groups given to them by the sales/catering teams in the Marriott systems.
• Request for and submission of group rooming lists.
• Update group projections.
• Post Bonvoy Loyalty points.
• Prepare amenity requests.
• Send finalized billing statements to clients.
• Perform other duties as requested by the executive management team.

• At least 1 year of hotel administrative experience or any combination of similar education and experience.
• Marriott Hotel Systems experience a plus.

We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.

The Marriott Chicago O’Hare is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.