Mailroom Clerk

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by
 combining world class services, advisory and technology for our clients. We are
 committed to hiring the best, most talented people and empowering them
 to thrive, grow meaningful careers and to find a place where they belong.
 Whether you’ve got deep experience in commercial real estate, skilled trades or
 technology, or you’re looking to apply your relevant experience to a new
 industry, join our team as we help shape a brighter way forward.

What this job involves:

 Join our client-facing facilities team as a Mailroom Clerk, where you'll play a
 vital role in supporting mailroom and receiving dock operations within an
 assigned portfolio of buildings. This onsite position is essential to JLL's
 commitment to delivering exceptional service by ensuring seamless mail
 distribution, package handling, and store management operations for our valued
 clients. You'll be the front line of communication and service, exhibiting
 exceptional customer service skills while managing incoming and outgoing mail,
 packages, office supplies, and maintaining the client's company store. This is
 an excellent opportunity for detail-oriented professionals who thrive in a
 fast-paced environment and take pride in keeping operations running smoothly
 while anticipating and responding to client needs with professionalism and
 efficiency.

What your day-to-day will look like:

* Sort incoming mail according to destination and type, process outgoing mail
    by folding, posting, and sealing envelopes, prepare packages, create shipment
    labels, and collect, receive, and distribute mail using automated tracking
    systems.

* Dispatch outgoing mail and packages through USPS, UPS, and Fed Ex, track and
    trace shipments, resolve mail problems with carriers, and prepare bulk mail
    reports to ensure timely and accurate delivery.

* Process incoming shipments by confirming receipt and inventory against
    BOL/invoice, send copies to appropriate personnel, and stock items according
    to guidelines while maintaining organized storage areas.

* Maintain the client's company store by managing inventory, front-facing
    products, monitoring shelf life and freshness, checking expiration dates,
    rotating inventory using FIFO method, and identifying items approaching
    expiration for discounting or removal.

* Manage and maintain copier printer stock including toner, paper, and usage
    data, while ensuring office and cleaning supply inventory is adequately
    stocked and readily available.

* Work collaboratively within the facility management team to anticipate and
    respond to client needs and concerns, identify potential risks, escalate
    issues as needed, and organize and maintain a clean mailroom environment.

* Required Qualifications:

* High school diploma or GED with at least two years of related experience in
    mailroom operations, store management, or facilities support.

* Valid driver's license and reliable transportation with ability to travel
    between buildings within assigned portfolio as needed.

* Ability to read, write, and comprehend instructions with strong attention to
    detail for accurate mail sorting, inventory management, and shipment
    processing.

* Physical capacity to stand and walk for prolonged periods, regularly lift and
    carry up to 10 pounds, frequently lift and carry up to 25 pounds, and
    occasionally lift and carry up to 50 pounds.

* Strong customer service and interpersonal skills with problem-solving
    abilities and sound decision-making to respond effectively to client needs
    and operational challenges.

* Preferred Qualifications:

* Proficiency in Microsoft Office applications including Word, Outlook, Excel,
    and Teams for communication, reporting, and inventory tracking purposes.

* Experience with automated mail tracking systems and familiarity with USPS,
    UPS, and Fed Ex shipping platforms and protocols.

* Knowledge of inventory management best practices including FIFO rotation,
    shelf life monitoring, and proper product placement and…