Customer Service Specialist - Office of Sponsored Programs

Customer Service Specialist

The Customer Service Specialist in the Office of Sponsored Programs (Pre-Award) is responsible for maintaining communications for Grants and Contracts, including data entry into UIeRA, ORS Web, and Kuali Coeus. Complete and execute the documents, and send congratulatory correspondence.

Duties & Responsibilities:

• Enters data in UIeRA, ORS Web, and Kuali Coeus. Provides communication compliance, supporting checks and balances for Quality Assurance.
• Provides administrative and clerical support to pre-award contract negotiators.
• Process correspondence for negotiators, including contracts, letters, memos, and award notices.
• Assists in the contract and grant proposal routing and review process, which includes assigning a number, routing for signatures, typing, and packaging for specialized mailing and daily filing.
• Assists faculty and other research staff by screening questions and referring individuals to appropriate staff within the Office of Sponsored Programs.
• Responsible for ascertaining the appropriate information from the individuals coming into the department in order to adequately assess their needs and provide them with the necessary information.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

• A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's degree (120 semester hours) equals three (3) years (36 months)
• B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Preferred Qualifications:

• Knowledge of the federal regulations and guidelines related to research administration such as Office of Management and Budget (OMB) 2 CFR Part 200 Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards ("Uniform Guidance").
• Knowledge of basic computer systems (MS Word, Excel, Adobe, and other database applications) and web-based applications.
• Ability to work under deadline-driven pressures and prioritize workload.
• Ability to work as part of a team.
• Strong customer service orientation and attention to detail are critical to this position.
• Excellent business writing, communication, and problem-solving skills are essential.
• Knowledge of commonly used research grant and contract terminology and funding agencies.