Guest Services Coordinator

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide.

Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

We are seeking a highly organized and service-driven Guest Services Coordinator to join our Hospitality and Guest Services team. In this role, you will be a key member of the Guest Services team, supporting high-touch, client-focused experience through proactive coordination, logistical planning, and real-time problem-solving. This role contributes directly to the firm’s professional image by ensuring each visitor’s experience reflects the firm’s brand, values, and commitment to excellence.

Guest Service Coordinates are responsible for the overall guest experience for each meeting and event from arrival to departure. The hours will generally be Monday – Friday from 8am – 5pm; however, this person will be expected to be available for special events as needed.

• Serve as a central coordination point for conference center and front-of-house activities, maintaining awareness of daily schedules, space usage, and changes that may impact operations.
• Answer incoming calls via the SDC phone system and route inquiries appropriately, using sound judgment and an understanding of firm operations.
• Assign offices for visiting attorneys and clients, coordinating with internal teams (including Practice Services and Technology) to ensure workspace setup, equipment, connectivity, administrative support, and supplies are in place. Proactively document preferences and anticipate the needs of high-profile and long-term visitors.
• Greet guests professionally and courteously and guide them to conference rooms, offices, or designated spaces as appropriate.
• Coordinate and manage meeting space using EMS booking software, including initial reservations and subsequent adjustments to accommodate changing priorities, technology needs, and space constraints.
• Act as a liaison between food service providers and internal requesters to confirm catering details, delivery timing, billing, and menu selections; provide guidance on options, event types, and pricing.
• Ensure quality customer service and coordinate with all Firm departments, attorneys, staff and outside clients to proactively plan all internal and external meetings, training, trial teams and events in all meeting and event space within the office, included but not limited to the conference center, café, floor pantries and workrooms.
• Interface with catering, conference technology, general services, secretarial services and other service departments to guarantee preparedness of the conference center for all event and meeting needs.
• Oversee the scheduled daily meetings to ensure that all information is accurate and communicated properly to all participating departments.
• Meet with attorneys and clients to plan their meetings and events; working with the Guest Services & Hospitality Management team and any additional team members as necessary.
• Follow up prior to the meeting to make sure all details have been properly communicated and executed.
• Manage special events report, along with Guest Services and Hospitality Management team, effectively managing all meeting and event details and providing clear direction to all additional departments involved in the event.
• Provide accurate pricing and billing codes for the user groups and ensure meetings and events are billed properly.
• Process invoices with preferred vendors, included but not limited to food service providers, vending service providers, outside catering companies/restaurants, florists, and linen companies.
• Assistance with preparing the catering…