Bilingual Enrollment & Administration Clerk

Hot Job

ITAV Child Care Services
- Chicago, IL 60651

Salary Range

About It Takes A Village Family of Schools (ITAV)

It Takes A Village Family of Schools (ITAV) is a beacon for educating and uplifting Black children and families across Chicago. We provide a culturally responsive, social justice–centered education that empowers students to become confident learners, critical thinkers, and changemakers.

At ITAV, learning is joyful and transformative, teaching is innovative, and classrooms extend far beyond four walls. We are committed to nurturing the whole child—academically, socially, and emotionally—while building strong, connected communities.

Position Overview

We are seeking an organized, customer-service-oriented Bilingual Enrollment & Administration Clerk to support enrollment, family engagement, and administrative operations at our Early Learning Center. This role plays a critical part in ensuring compliance with Enrollment, Recruitment, Selection, Eligibility, and Attendance (ERSEA) requirements while creating a welcoming experience for families and visitors.

The Bilingual Enrollment & Administration Clerk serves as a key liaison between families, program staff, and community partners, supporting enrollment goals, maintaining accurate records, and helping families access resources that support student success. This position requires fluency in both English and Spanish to effectively communicate with and serve our diverse families and community members.

Key Responsibilities

• Lead recruitment and enrollment efforts to maintain full program capacity
• Guide families through the enrollment process and ensure all required documentation is collected and maintained
• Ensure compliance with Head Start, Preschool for All, and other funding requirements
• Maintain accurate enrollment, attendance, and eligibility records in designated systems
• Monitor attendance and implement follow-up procedures for absenteeism
• Prepare enrollment, attendance, and compliance reports as needed
• Represent ITAV at community recruitment events and outreach activities
• Translate enrollment materials and assist Spanish-speaking families throughout the enrollment process

Reception & Administrative Support

• Serve as the first point of contact for families, visitors, and staff
• Answer phones, manage incoming communications, and direct inquiries appropriately
• Provide verbal and written communication in both English and Spanish
• Maintain a welcoming, organized, and professional reception area
• Manage visitor sign-in procedures and building access protocols
• Support file management and record retention in compliance with organizational policies
• Assist with mail distribution, package deliveries, inventory management, and office organization
• Provide administrative support to Site Directors and other school leaders

Family & Community Engagement

• Support communication with families regarding enrollment, attendance, and school events
• Partner with the Family Support team to connect families with available resources and services
• Assist with family engagement activities, events, and parent meetings
• Maintain accurate documentation of family interactions and support services
• Serve as a language resource for Spanish-speaking families and community partners

Operational Support

• Support site-based projects and organizational initiatives
• Assist with data entry, reporting, and compliance documentation
• Collaborate with staff across departments to ensure efficient operations
• Perform additional duties as assigned to support site and organizational needs

Why Join ITAV?

Make an Impact:
Help connect children and families to high-quality educational opportunities and support services.

Grow Your Career:
Access ongoing professional development and advancement opportunities within a mission-driven organization.

Be in Community:
Join a collaborative team dedicated to educational equity, family partnership, and student success.

Innovate in

Education:

Play a critical role in ensuring families receive exceptional service from their first interaction with ITAV.

• Locations: ITAV CCS
  - Humboldt Park (Chicago, IL)
• Position Type:
  Full-Time, 12-Month Position
• Salary Range: $38,957 – $44,365
• Grant Funded
  • This…