Office Associate

Office Associate

The Division of Family and Community Services is seeking to hire a position to perform a variety of complex, specialized clerical, and secretarial functions. Under direction, performs a variety of complex, specialized clerical duties for supervisory staff, keyboards documents, processes records and performs general office support functions involving related steps, processes and/or methods requiring application of agency policies and procedures; determines work methods and procedures to complete assignments;

provides information/assistance to explain/clarify rules, processes or procedures.

Essential Functions:

• Keyboards a wide variety of complex memos, reports and correspondence involving medical, technical, and legal terminology.
• Prepares and maintains complex, highly specialized records and reports.
• Receives telephone calls and emails, determines the nature of the calls and emails, directs inquiries to appropriate staff.
• Maintains and organizes client appeal files, records, and reports documents pertinent to hearing.
• Provides clerical office support.
• Receives and distributes mail, manual releases, and memos.

Minimum Qualifications:

• Requires knowledge, skill and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires the ability to keyboard accurately at a rate of 45 wpm.

Work Hours:

Mon-Fri, 8:30am - 5:00pm

Headquarter

Location:

5323 S Western Blvd, Chicago, Illinois, 60609

Temporary Detail Address: 1642 W. 59th St, Chicago, IL 60636

Family & Community Services Region 1 South Clerical Englewood FCRC/Cook County Work County:
Cook

Agency Contact: DHS.Hiring Unit

Posting Group:
Office & Administrative Support;
Social Services

About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.