Administrative Assistant​/Receptionist - Chicago; NC)

Make an Impact. Build Community. Join Blue Bird Day!

Do you enjoy working in a collaborative environment and want to make a positive impact in your community? Blue Bird Day, a leading intensive pediatric therapeutic day program, is seeking a dedicated and compassionate office-based Administrative Assistant / Receptionist to support the daily operations in our Chicago, IL clinic.

About the Role

As our Administrative Assistant /Receptionist
, you'll ensure smooth, efficient clinic operations while supporting our clients, families, and administrative and clinical team. You'll assist in supporting our clients and staff through:

• Greet and welcome guests upon arrival into facility.
• Ensure all guests have completed and signed the appropriate documents, have a guest
  badge, and are accompanied at all times.
• Answer all patient or insurance telephone inquiries with supervision from Office Manager.
• Maintain client files on Microsoft 365 and electronic medical records system.
• Create accounts for new patients and manage the completion of intake steps and
  paperwork completion throughout the client intake process.
• Answer phone calls, emails, and intake requests with professionalism, according to
  company style guidelines, and within the expected timelines.
• Assist in preparing observation schedules for residents, students, and/or interns.
• Light cleaning/organizing and assisting with other office tasks as needed.
• Provide the highest level of customer service to patients, providers, and referrals as part of
  our in-house concierge admin team.
• Manage assigned intake, scheduling, and billing tasks for client caseload as needed.
• Check health insurance eligibility and benefits for clients as needed.
• Manage the requests and daily management of insurance preauthorizations to ensure them
  are kept active and appropriately documented and linked to scheduled services/claims in
  the electronic medical records system.
• Assist clients with understanding and processing their monthly statements
• Address denied insurance claims for correction, reprocessing, and appeal to prove medical
  necessity for payment.
• Manage the ongoing scheduling of services for clients to best meet therapy
  recommendations for treatment, client requests for services, and provider productivity
  expectations.
• Assist with various administrative projects as needed.
• Manage all reception tasks for assigned shifts at the front desk.
• Ensure the administrative office and reception area is tidy and presentable.
• Participate in required supervision meetings for first six months of employment and as
  needed per discretion of supervisor.
• Participate in all required company orientation, professional development days and ongoing
  trainings as required.
• Participate in monthly staff meetings, department meetings and as needed team meetings
• All other tasks as assigned.
• Follow all company policies and procedures.

Requirements

• 1 year of reception, customer service, or administrative experience
• Health Care administration experience preferred
• Experience using EMR systems; experience using Central Reach highly preferred
• Spanish speaking candidates strongly encouraged to apply

Compensation & Benefits

• Competitive Hourly Rate: $18.50-$21/hour
• Comprehensive Health Coverage (Medical Insurance, Dental Insurance, Vision Insurance) + Life and Disability Insurance
• Flexible Spending Accounts (FSA)
• Competitive Paid Time Off and holiday allowances
• Generous 401k Retirement Plan with employer contributions/matching
• Referral Program

• Schedule
  :
  Monday-Friday, 8:30am - 5:00pm
• Location: 1921 W. Irving Park. Rd. Chicago, IL 60613

Why Join Blue Bird Day?

At Blue Bird Day, you'll join a team that values collaboration, professional growth, and high-quality care. You will directly support our mission of empowering children with neurodiverse needs to thrive.