Assistant Supervisor, Box Office CFNPARTS

Assistant Supervisor, Box Office (FT), CF1 N11132

PARTS

College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Responsible for opening and closing the Box Office for performances and weekday operations as needed. Managing walk up ticket sales, phone sales, reconciliation and reporting of ticket sales on the computerized ticketing system, direction of Box Office activities, including training and supervising Box Office employees and interaction with the users and patrons of the MAC. Set up event specifics in ticketing system in preparation for sales.

• Be proficient in Pro Venue computerized ticketing software and knowledgeable of its various functions, including selling, reporting, closing, balancing and posting daily sales and assist in preparing and delivering cash and credit deposits on a timely basis to the Business Office.
• Ensure smooth and continuous operation of the Box Office in the absence of the FT Box Office Supervisor and FT Assistant Supervisor by communicating with the COD Information Technology department and Pro Venue support network when necessary.
• Annually prepare event specifics in ticketing system for 300 plus performances including venue seating map, ticket format, pricing structure, subscription package details and tracking codes with GL accounts and discount promotions.
• Modify, add and update event specifics throughout the season.
• Assist with training and supervising Box Office personnel to maximize services for all MAC patrons.
• Resolve customer service problems requiring immediate attention and make appropriate decisions in the interest of good customer relations.
• Open and close the Box Office and complete show reports and reconcile deposits.
• Manage cash banks for Box Office and concessions sales.
• Work with Business Manager and Finance Office to balance all MAC box office transactions with College accounting system including daily deposits, rental accounts, gift certificates and donations.
• Submit corrections, transfers and check requests as needed.
• Prepare timely marketing reports and Box Office statements for MAC archives, artists, agents, and department staff.
• Assist other campus departments to assist in promoting and selling tickets to their events.
• Other related duties as assigned

• Education
  • High School graduate required.
  • Some post‑secondary education preferred.
• Experience
  • Minimum one year part‑time work experience in a customer service environment required.
  • Must be computer literate; proficient in Excel, Word, and data entry required.
  • Excellent customer service background required.
  • Must be detail‑oriented required.
  • Proficient in spoken and written English required.
  • Cash and credit card handling experience preferred.
  • Box office experience preferred.
  • Knowledge of Performing Arts preferred.

• Computerized ticketing system, computer with Word, Excel, Access, etc., calculator/adding machine, all‑in‑one printer, cash counter and heavy telephone usage.
• Variable hours…