Program Assistant - Front Door Diversion

Schedule:
Monday - Friday, 8am - 4:30pm

Office

Location:

1607 W Howard St. Chicago IL 60626 or 8541 S State St. Chicago IL 60619

Pay Range: $21.63 - $24.88/hr

The Program Assistant will provide administrative and clerical support to the Front Door Diversion Program (FDD) at Trilogy, which supports individuals diverting from psychiatric hospitalization into community-based placements. They will manage systems of communication and documentation between the clinical staff, administrative roles, and external stakeholders to ensure compliance.

• Provide support to program leadership with team operations; i.e. attendance at team meetings, maintenance of contact lists, completion of tracking forms and logs, etc.
• Manage transition fund and client assistance purchasing and tracking for all FDD clients across the agency.
• Manage the temporary unit turnover process in partnership with the Housing Department.
• Support with administrative functions of teams; i.e. supply management, mail distribution, petty cash, food orders, etc. Coordinate assistance from other departments to address team needs, i.e. Maintenance, Information Technology, etc.
• Monitor staff data entry and compliance in Care Logic.
• Provide on-site support to employees and coverage to reception/open access as needed
• Ensure client documentation is received and scanned into appropriate systems.
• Actively participate in daily group chats with assigned teams to support in navigating questions regarding schedule changes, medications, client contact information, etc.
• Assign due dates to employees regarding IM+CANs and LOCUS completion
• Support clinical staff with linkage to Statewide Referral network for clients, and support ongoing efforts to transition clients towards alternative permanent housing pathways.
• Support teams in tracking client medical appointments and ensuring that clients are following up with providers i.e. psychiatry, primary care, and specialists
• Complete tracking forms i.e. housing instance tracking forms, emergency room tracking, etc. for teams supported
• Assist with recognition announcements and planning of employee appreciation activities
• Represent Trilogy in a positive and professional manner; and communicate effectively and appropriately to others about potential organizational issues.
• Perform other related duties and/or projects and participate in committees/work groups as assigned

• Must have one of the following:
  • GED or High School Diploma
  • Associate’s or Bachelor’s degree in any field
• Demonstrated work experience in an administrative, clerical, or site management position
• Thorough knowledge of Microsoft applications (Outlook, Teams, Word, Excel, etc.), report generation, and database management tools
• Excellent customer service and organization skills
• Ability to be flexible and adaptable in a variety of situations

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match