Operations Assistant

Description

Start Early is a champion for early learning and care from a child’s very first moments, so every child has the opportunity to thrive in school and life. Our desire to close the opportunity gap and create more inclusive experiences for our youngest learners guides everything we do. As a leader in early learning and care, we scale our deep expertise across program, policy, and research through partnerships nationwide.
appreciation & respect, empowerment, diversity, excellence, learning and communication. Become part of our rewarding, mission-driven culture! We want our employees to feel empowered, motivated, energized, and passionate about the work they do.

• Customer Service & Event Logistics:
  Support the execution of training logistics for onsite events, including catering, materials preparation, room setup and teardown, and the shipping and receiving of training materials. Supports the delivery of the division's virtual professional learning opportunities for the field by assisting facilitators, taking attendance, supporting participant communication, and closing rosters. This responsibility is the largest and most time-intensive area of the role, directly supporting PLN's ability to deliver meaningful, well-organized learning experiences at scale.
• Meeting Logistics:
  Serve as the planning assistant for internal and external meetings, including scheduling, catering, and communications.
• Operational, Office & Fiscal Administration:
  Support Chicago office operations, including office supply ordering and distribution, training inventory management, and training material distribution. Support staff appreciation documentation and division card reconciliation as needed and assists the Operations Team with DONA and self-pay processes. This responsibility keeps the division's physical and procedural infrastructure running, ensuring staff and facilitators have the materials and guidance they need, when they need them.
• Compliance & Data Entry Support (Gateways, Early Intervention):
  Support Gateways Authorized Entity processes and associated data entry and assists with the submission and tracking of EI documentation, ensuring required information is accurate, complete, and submitted on schedule. This responsibility is a routine but necessary supporting function that helps the division maintain compliance and preserve its credentialing standing.
• Project & Resource Support:
  Provide logistical and administrative support to divisional projects and resources, including the HOVRS project, Video Library management and maintenance, and marketing and communications support. Supports the maintenance of divisional process documentation, such as SOPs, manuals, and other written guidance, so that content remains current, accurate, and transferable. This responsibility ensures that divisional tools and materials are easy for staff and learners to locate and use.

• High school diploma or equivalent required.
• Minimum of 1 year of administrative, operations, or customer service experience preferred.
• Training in customer service technology, tools and/or methodology.
• Detail Oriented:
  Comfortable collecting and entering data accurately and consistently and following established processes and procedures.
• Customer Focused:
  Proactively prioritizes the customer above all else. Confident interacting with and communicating with customers. Elevates customer needs and potential solutions to the larger team. Strong passion for exceeding customer expectations.
• Communication:
  Strong written and verbal communication skills.
• Teamwork & Judgment:
  Ability to work collaboratively in a team environment and, with guidance and established procedures, exercise sound…