Project Coordinator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

The purpose of this Job Description is to communicate the responsibilities and duties associated with this position. While the following information should be considered a comprehensive description of the position, it should be noted that some responsibilities and duties might not be specifically addressed. Associa Chicagoland and 33 West Ontario Condominium Association emphasize a team approach and every employee is expected to perform any reasonable task or request that is consistent with fulfilling

company and client objectives.

The Project Coordinator is responsible for assisting and supporting the General Manager with the day-to-day administration of the Association and the Facilities and Chiller entity pursuant to this job description, the management agreements, the Declaration and Bylaws and the objectives of the Board of Directors, as well as the Reciprocal Agreement for the shared Facilities.

When other management staff members are absent or not available, the Project Coordinator is expected to perform, to the best of his or her ability and good judgment, their duties. The Project Coordinator should become familiar with the basic legal documents of the Illinois Condominium Property Act, and the federal, state and local laws. The Project Coordinator should have excellent multi-tasking, communication, project, and customer service skills and know the basic fundamentals of budgeting and accounting.

The Project Coordinator shall work onsite in the Management office “posted hours” which are currently Mondays, Wednesdays, and Fridays from 9:00 a.m. until 5:00 p.m. and Tuesdays and Thursdays from 11:00 a.m. until 7:00 p.m.

• Conduct all business in accordance with the Associa Chicagoland and the Association’s policies and procedures, fair housing, Americans with Disabilities Act, and all other laws pertaining to condominiums.
• Promote the Association and Facilities/Chiller entities as first-class properties and support the reputation of the managing agent.
• Respond to emergencies as needed.
• Maintain strict confidentiality of all unit owner, resident, employee, entity owner, and property information.
• Endeavor to provide competent, prompt, and courteous customer service, including conflict resolution to all unit owners, residents, guests, and entity owners.
• Assist in answering incoming calls, take messages, and/or forward calls to the appropriate party promptly and provide follow up.
• Maintain a neat and orderly workspace including paper and scanned files.
• Present oneself in appropriate work attire.
• When other staff members are absent or unavailable, the Project Coordinator is expected to perform, to the best of his or her ability and in good judgment, their duties.

The Project Coordinator shall have proficient knowledge of the following:

• Construction and computer/technology projects
• Accounting, Financials, Payroll, and Budgeting
• Microsoft Office products (Word, Excel, Outlook, Publisher, etc.)
• Communities/property/real estate and common interest communities or associations
• Typical business correspondence (grammar, structure, punctuation, spelling, etc.)
• Professional communication skills
• Conflict resolution techniques
• Exceptional customer service skills
• Time-management and prioritization skills

The Project Coordinator shall be:

• Self-motivated
• Proactive
• Detail orientated
• Loyal
• Team player
• Reliable
• Ethical
• Multi-tasker
• Confident

• High School Diploma Required
• Bachelor’s Degree Preferred
• 3 years or more of Community Association and/or project management experience preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.