Service Advisor - Ford

Service Advisor – Murgado Ford of Chicago

Location: Chicago, IL |
Job Type: Full-time |
Pay: Competitive base pay plus performance-based incentives

About Murgado Ford of Chicago, part of Murgado Automotive Group, is looking for a customer-focused Service Advisor to join our service team. In this role, you will be the main point of contact for customers during the vehicle maintenance and repair process, helping ensure a smooth, transparent, and professional service experience from drop-off to delivery.

What You’ll Do

• Greet customers promptly and provide a welcoming, professional service experience.
• Listen to customer concerns, document vehicle issues, and create accurate repair orders.
• Communicate recommended maintenance and repair needs clearly to customers.
• Provide estimates, explain costs, and keep customers updated on repair status and timing.
• Coordinate with technicians to help ensure work is completed accurately and efficiently.
• Recommend additional services based on vehicle inspection findings and maintenance schedules.
• Resolve customer questions or concerns with professionalism and urgency.
• Maintain accurate customer, vehicle, warranty, and repair documentation.

What We’re Looking For

• Previous Service Advisor experience or a similar customer-facing automotive role preferred.
• Strong understanding of automotive repair and maintenance services.
• Excellent communication skills with the ability to explain technical information clearly.
• Strong organization, attention to detail, and follow-through.
• Ability to multitask and stay professional in a fast-paced service environment.
• High school diploma or equivalent required; additional automotive or customer service training is a plus.
• Valid driver’s license with a clean driving record.
• Ability to work a flexible schedule, including some weekends.

Why You’ll Love Working Here

• Competitive compensation with performance-based incentives.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off.
• Employee discounts on vehicles, parts, and service.
• Ongoing training and career development opportunities.
• Supportive, team-oriented dealership environment.

If you’re a motivated automotive service professional who enjoys helping customers and keeping the service process moving, we’d like to hear from you.

$70,000 - $100,000 a year

Salary depends on experience and performance.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.