Service Writer- Police Motor Maintenance

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Job Description

416304

SERVICE WRITER- POLICE MOTOR MAINTENANCE

CHICAGO DEPARTMENT OF FLEET AND FACILITY MANAGEMENT

[2FM]

Fleet Management

Number of Positions: 3

This position is open to the public and all current City employees covered under the City’s collective bargaining agreement with the INTERNATIONAL ASSOCIATION OF MACHINISTS LOCAL 126 (BARGAINING UNIT 36).

Only employees in City job titles in this bargaining unit are eligible to bid.

1. Check the box on your profile titled “Currently employed by the City of Chicago”

2. Enter your employee  (located on your pay stub labeled ‘payee/employee number’)

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Under supervision, assigned to a police garage facility, visually inspects vehicles and communicates with customers on vehicle service needs to identify and record malfunctions, needed repairs and other problems; prepares work orders to initiate vehicle service and repairs, and performs related duties as required

• Confers with and questions vehicle operators to conduct an initial assessment and determine the nature of a vehicle's mechanical and operational problems and service needs
• Visually inspects vehicles to document any external physical damage and missing parts and equipment
• Prepares manual and computerized work orders documenting vehicle damage, detailing problems, and describing service needs for use by automotive mechanics in making diagnostic analyses
• Completes manual and computerized forms to track the delivery of vehicles to trades personnel or to vendors for needed repairs and service and to monitor the status of repairs and estimated completion date
• Closes out work orders upon completion of repairs, noting repairs made and entering data from work orders onto the Vehicle Management System (VMS) to update computerized vehicle records
• Notifies vehicle operators when vehicles are ready for pick-up and/or issues temporary replacement vehicles to police officers while vehicles are undergoing maintenance
• Verifies with automotive technicians that vehicles have been serviced for scheduled preventive maintenance and inspected by appropriate supervisors
• Completes and updates computerized records for the Preventive Maintenance Program (PMP)
• Prepares daily work reports providing management with a status of all vehicles in the garage facility including vehicles to be serviced, status of work required per work order and completed and closed out work orders

NOTE:

The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.

Location:
Varies

Days/

Hours:


Varies

• One year of vehicle maintenance and repair experience as an automotive mechanic OR one year of work experience as a service writer / service advisor in an auto dealership or in a vehicle repair and maintenance service center

• Vehicle repair garage facility and exposure to outdoor weather conditions
• General office environment
• Exposure to loud noise, fumes or dust, oily or wet environment

• Standard office equipment (e.g., telephone, printer, photocopier, fax machine, calculator)
• Computers and peripheral equipment (e.g., personal computer, computer terminals, hand-held computer, modems)
• Persona…