Specialty Client Management Executive TPA - Dental

Specialty Client Management Executive TPA - Dental

Location:

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. The ideal candidate will reside in the Central or Mountain standard time zone. Alternate locations may be considered.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Specialty Client Management Executive TPA - Dental will be responsible for managing a business-to-business (B2B) client partnership within the Specialty Benefits portfolio, which includes dental, vision, life, disability, and worksite benefits. This role entails working as a Third Party Administrator (TPA) to oversee complex, federally regulated benefits and manage a membership population of up to 2 million members, with a revenue of $500 million.

How you will make an impact:

* Client Relationship Management:
Serve as the primary liaison for a large, high-profile client building and sustaining trusted, strategic relationships with senior and executive client stakeholders.

* Executive Communication:
Represent the client's voice to our leadership team, and effectively communicate organizational strategy, initiatives, and results to organizational leaders and executives.

* Issue Resolution and Escalation:
Take full ownership of complex issues, driving cross-functional teams to resolve them quickly and transparently. Anticipate challenges before they impact the client.

* Strategic Partnership:
Work with the client to understand evolving business needs and align our products, capabilities and teams to support their long-term strategic growth. Develop strategies promoting growth, retention, and regulatory compliance.

* Performance and Accountability:
Develop and monitor KPIs, service delivery, contractual commitments and compliance, ensuring results meet or exceed client expectations. Monitor and improve member and provider satisfaction to KPIs.

* Problem Solving and

Innovation: Identify areas for improvement, propose solutions, and lead initiatives to enhance the client's experience. Interpret client expectations and business needs seeking clarity and guidance when required.

* Internal Leadership:
Partner with internal functional leaders to ensure seamless service delivery and alignment on client priorities. Seek client-centric solutions including business and technology.

* Portfolio Management:
Execute and initiate business and technology projects with oversight, interpret complex and detailed requirements, manage the client portfolio to the client contract and regulatory requirements.

* Willingness to travel up to 20% of the year with seasonal travel.

Minimum Requirements:

Requires a BA/BS and a minimum of 7 years of experience in strategic sales and/or account management; or any combination of education and experience that provides an equivalent background.

Preferred Skills, Capabilities and Experiences:

* Demonstrated success navigating senior executive discussions and building trusted relationships at the C-suite level preferred.

* Strong record of resolving complex issues in pressure situations while maintaining client satisfaction preferred.

* Exceptional communication and presentation skills, with the ability to tailor messaging for executive level conversations preferred.

* Proven ability to lead through influence in a matrixed environment, driving accountability across diverse teams preferred.

* Analytical and Strategic thinker able to interpret data and translate insights into actionable recommendations preferred.

* Prior healthcare experience preferred.

* Dental product knowledge preferred.

* Broad-based knowledge of healthcare operations preferred.

* Prior associate leadership either form or informal preferred.

For candidates working in person or remotely in the below location(s), the salary
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