Senior Sales Operations Specialist, FM

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Job Description

The Senior Sales Operations Specialist plays a vital role in elevating the customer experience and enabling the commercial team to focus on strategic growth. This position serves as the operational backbone for key food manufacturing accounts—connecting people, processes, and data across Sales, Customer Service, Pricing, R&D, Planning, and Global Business Services (GBS). With a focus on executional excellence, the Senior Sales Operations Specialist ensures that customer initiatives and internal workflows are managed seamlessly, efficiently, and with urgency.

This role requires a balance of big-picture thinking and precise tactical execution, supporting business development through proactive coordination, issue resolution, and data-driven insights. By bridging cross-functional gaps and anticipating customer needs, the Senior Sales Operations Specialist contributes directly to delivering best-in-class service and sustained commercial success.

Job Description

The Senior Sales Operations Specialist plays a vital role in elevating the customer experience and enabling the commercial team to focus on strategic growth. This position serves as the operational backbone for key food manufacturing accounts—connecting people, processes, and data across Sales, Customer Service, Pricing, R&D, Planning, and Global Business Services (GBS). With a focus on executional excellence, the Senior Sales Operations Specialist ensures that customer initiatives and internal workflows are managed seamlessly, efficiently, and with urgency.

This role requires a balance of big-picture thinking and precise tactical execution, supporting business development through proactive coordination, issue resolution, and data-driven insights. By bridging cross-functional gaps and anticipating customer needs, the Senior Sales Operations Specialist contributes directly to delivering best-in-class service and sustained commercial success.

Responsibilities

• Serve as the operational backbone for the FM Sales team, ensuring seamless execution of workflows across Sales, Customer Service, Pricing, Supply Chain, and GBS.
• Monitor customer forecasts, proactively identifying gaps versus contracted volumes and flagging issues for Account Manager follow-up.
• Lead resolution of escalated service issues, including orders, samples, documentation, and other customer-facing needs.
• Manage the pricing process by requesting quotes, coordinating approvals, and ensuring accurate and timely bookings.
• Submit requests to GBS partners (e.g., samples, documentation, master data updates) and follow up to ensure timely and complete execution.
• Support Account Managers with contract management, pricing inputs, item setup, and reporting.
• Generate and maintain sales and customer reports (e.g., volume tracking, pricing files, open orders, contract usage).
• Assist with development and refinement of reporting tools and dashboards that provide actionable insights to the Sales team.
• Track and analyze performance metrics such as opportunity conversion and forecast accuracy to support account reviews.
• Contribute to S&OP and demand planning processes by providing accurate inputs, historical insights, and commercial context.
• Act as a Salesforce champion—ensuring proper pipeline stage management, opportunity entry, and system hygiene.
• Identify process improvements and opportunities to increase team efficiency and customer satisfaction.
• Proactively flag internal or customer-facing execution risks and coordinate cross-functionally to drive resolution.
• Build strong internal relationships and serve as a key resource for operational support, enabling commercial teams to focus on growth.

• Bachelor’s degree in business, supply chain, operations, or related field.
• 5+ years in sales operations, commercial support, or customer-focused project coordination.
• Proven ability to support B2B commercial teams in a cross-functional environment; food or CPG experience is a plus.
• Proficient in Salesforce or an equivalent CRM tool.
• Strong Excel skills required; proficiency in…