Sr Product Manager; Merchant Onboarding & Compliance

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.

Grubhub is seeking a technically fluent Sr. Product Manager to lead the strategy and execution of our merchant onboarding and compliance space. This role requires a user centric approach with a focus on solving problems and reducing friction across the user journey to empower merchants so they can be successful on Grubhub.

• Defining and driving the product strategy, vision, and roadmap for the merchant onboarding and compliance work streams, ensuring alignment with overall business goals and customer needs.
• Synthesizing disparate requirements into clear strategic roadmaps.
• Identifying new opportunities for expansion and growth, potentially leveraging existing products into new industries.
• Building business cases for new products, services, and features.

• Leading new or updated onboarding flows and compliance initiatives from product discovery, implementation, testing, and ongoing management.
• Designing, developing, and implementing onboarding solutions as part of a broader CRM strategy.
• Collaborate with engineering and business teams to evaluate vendors and their offerings, ensuring alignment with product strategy and user needs.
• Working closely with engineering, sales, merchant success and compliance teams to define requirements, user stories, and deliver products.
• Managing technical and business dependencies and associated stakeholders.

• Collaborating with cross-functional teams to deliver solutions and effective GTM.
• Building and maintaining strong relationships with merchants, clients, and partners.
• Acting as a key point of contact for ongoing needs and resolving performance issues.
• Championing initiatives and effectively communicating complex concepts to diverse audiences (technical, non-technical, executive management, external partners).

• Defining and tracking key performance indicators (KPIs) to measure the success and effectiveness of integrations.
• Analyzing data to identify opportunities, validate product-market fit, and make data-driven decisions.
• Building dashboards and running A/B tests to optimize performance.
• Establishing continuous feedback loops with customer support and sales.

• 5+ years of relevant work experience in digital Product Management or directly adjacent roles within an Agile environment.
• Direct experience with CRM systems, onboarding of users and compliance initiatives. A nice to have is experience in the restaurant, logistics or food delivery industries.
• Data fluency and demonstrated data-driven decision-making abilities, with strong analytical and quantitative skills, utilizing data and metrics to support assumptions, recommendations, drive action, and monitor product health, including experience with SQL using queries, reports, and dashboards.
• Technical acumen including comfort with technical topics and working closely with engineers on complex systems; familiarity with CRM platforms commonly used for onboarding and ongoing user management.
• Experience collaborating across various organizations such as technology, marketing, sales, operations, and external vendors or merchants.
• Lead with an ownership mentality, demonstrated through a track record…