Customer Success Manager, Commercial

Overview

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit

The Customer Success Manager (CSM), Commercial acts as a strategic partner for a portfolio of 75–80 commercial customers. In this role, you will own customer relationships end to end, translating platform insights into measurable business outcomes, proactively mitigating risk, and driving retention, expansion, and long-term value realization.

In this role, you will:

• Own and manage a portfolio of 75–80 accounts, driving retention, renewal, and value realization
• Build and execute Success Plans aligned to customer business objectives
• Deliver data-driven Executive Strategy Reviews that link platform usage to business impact
• Identify early risk signals, develop mitigation plans, and lead recovery conversations to prevent churn
• Navigate high-stakes and difficult conversations with executive presence and professionalism
• Drive product adoption by connecting platform capabilities to customer goals and use cases
• Monitor usage and account health data to proactively address adoption or engagement risks
• Collaborate cross-functionally with Sales, Renewals, Support, People Science, and Services to deliver a unified customer experience
• Leverage AI and systems of record to synthesize insights, document key moments, and scale impact
• Gather and act on feedback from customers and peers to continuously improve outcomes

For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission

The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you are interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.

Base Salary Range (US) $106,600 — $129,500 USD

We believe that our employees are the heartbeat of our success. We’re committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

• Employee Share Options Program:
  We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance:
  An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks:
  An extended refresh period at the end of year
• Excellent parental leave and in work support program available…