Client Outreach Senior Analyst

Overview

Interactive Brokers Group, Inc. is a global financial services company with offices in over 15 countries. We provide electronic brokerage services around the clock to clients in over 200 countries and territories, serving individual investors and institutions. We are recognized for our technology, pricing, and client commitment.

Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. This is a hybrid role (3 days in office / 2 days remote).

Client Outreach Sr. Analyst is a full-time, individual-contributor role focused on four primary client-related workflows. The role includes compliance-related operational processes such as processing accounts flagged for closure, managing Internal Account Transfer requests, monitoring Compliance CIM Queues, and tracking Compliance Email boxes. The position executes established workflows in compliance operations, client services, and facilitating client account changes.

• Daily Operations & Execution: Execute daily bulk updates to IBKR
  360 Outreach Alerts; implement Account Closures and process ERs per procedures; apply account restrictions and update systems to reflect client account changes; process final compliance review and approvals for internal transfers; track and maintain records of accounts slated for closure; monitor daily Compliance CIM Queues and route tickets to the appropriate staff; execute account freeze/unfreeze requests as primary backup; support weekly post-restriction steps for European compliance entities;
  
  distribute bi-monthly CIM ticket reports to global compliance managers; manage client outreach between Chicago and Mumbai teams.
• Client Communication & Coordination: Serve as primary contact for Hedge Fund Relationship Management Team for prompt resolution of compliance issues; act as sales liaison for high-value client issue resolution; coordinate with global compliance units to resolve client restriction inquiries.
• Documentation & Maintenance: Maintain Account Closure desktop procedures; update monthly closure tracking metrics; identify and escalate potential client account disruptions.

• 5 years’ experience with the SEC, FINRA, CFTC, NFA, an exchange, broker-dealer, or FCM.
• Appropriately registered compliance officer.
• Strong quantitative/analytical skills; solid academic background.
• Experience with FINRA and NFA rules concerning broker-dealer and FCM communications with the public; familiarity with regulatory filings for approvals is highly preferred.
• Experience in highly automated environments; comfort with computers and technology; ability to apply technology to regulatory issues.
• Outstanding oral and written communication skills; ability to develop compliant solutions with sound business judgment; ability to work in a small-team environment, work independently, and multi-task with minimal supervision.

• Self-motivated with minimal supervision; excellent analytical and problem-solving skills; strong collaboration and communication; superior organizational and time management abilities.

• Competitive salary, annual bonus, and stock grant.
• 401(k) with company match; comprehensive health benefits (medical, dental, vision); company-paid medical premium.
• Wellness programs, EAP, paid time off, parental leave; daily lunch allowance and stocked kitchen.
• Company events, education reimbursement, and opportunities for learning and growth.
• Modern offices with multi-monitor setups.

This role’s anticipated base salary range is $90,000 to $110,000 annually, based on skills and experience. Total compensation includes discretionary cash bonus, stock awards, and a range of benefits.

To apply, please submit your information through the form provided. The following are required fields for the application process:
First Name, Last Name, Email, Phone, Country, Location (City), Resume/CV, Education, Privacy Acknowledgement, and other standard disclosures as applicable. Interactive Brokers is committed to Equal Employment Opportunity and does not discriminate on the basis of protected status. Voluntary self-identification for government reporting is requested but not required, and responses are confidential.

Voluntary Self-Identification:
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is entirely voluntary and will not affect hiring decisions. Information provided may be used to measure equal opportunity compliance and is confidential. See the Interactive Brokers Equal Employment Opportunity policy for details.

Public Burden Statement:
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