Manager, Business Operations

The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Operations Enablement Manager is a senior enterprise operator responsible for enabling planning, in-year governance, execution tracking, and performance management. The role connects strategy to outcomes by running operating mechanisms that ensure leaders have timely, decision-relevant information and clear accountability.

The role brings structure to ambiguity, integrates inputs across Strategy, Finance, Planning, and Business Units, and ensures processes are adopted and improved over time. Success requires strong operational acumen and strategic judgment, the ability to operate autonomously, and skill translating complex inputs into actionable insights, with a focus on tooling, AI-enabled workflows, and data-driven storytelling

Job Description:

Essential Responsibilities:

* Lead complex projects of diverse scope to optimize operational processes.

* Participate in complex problem resolution and determine methods and procedures for new assignments.

* Drive global process improvements within the organization.

* Provide oversight and support for planning and management of financial, budget, and headcount targets.

* Act as a liaison between business leadership, staff, and other key partners.

* Influence the quality, efficiency, and effectiveness of business processes.

* Utilize internal and external data to provide actionable insights for business growth.

Expected

Qualifications:

* 6+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities &

Preferred Qualifications:

Enterprise Operating Cadence, Governance & Accountability

* Evolve the enterprise operating cadence across planning, in-year governance, performance reviews, and executive forums.

* Integrate planning, financial, and operational inputs into a coherent governance model that supports decision-making, execution tracking, and accountability.

* Define clear expectations for inputs, outputs, timing, and ownership across planning and governance processes.

* Ensure follow-through on strategic and operational decisions by enabling structured tracking, reviews, and escalation mechanisms.

Planning, Execution Tracking & Performance Management

* Support annual and multi-year planning while also enabling ongoing, in-year performance management against strategic priorities and targets.

* Help leaders understand progress against commitments by improving how execution is tracked, reviewed, and discussed in governance forums.

* Partner with finance, business partners, tech and key functional partners to identify gaps between plans and outcomes and surface insights that inform corrective actions or strategic adjustments.

Reporting, Insights & Decision Support

* Improve enterprise reporting by ensuring the organization is…