Associate, Client Service

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Job Title:

Associate, Client Service, Brand Performance
Job Location s: (Hybrid) Chicago, Atlanta, New York City

An active contributor to Kantar's trusted relationship with its clients and is developing an understanding of brand research and its purpose within a broader ecosystem. Is responsible for learning the Kantar systems and tools in order to efficiently contribute to account teams.

• Individual contribution to project financials and time spent on job for assigned projects
• Contributes to Brand Performance new business opportunities to maintain and grow book of business.
• Learning how to price and scope jobs and build a statement of work

• Starting to manage day to day and tactical communication for accounts
• Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges.
• Working to design research and contributes to the process (survey design, sample, specs, to deliverables)
• Responsible for delivering on client servicing values and driving client satisfaction
• Learning project tools, processes and is able to execute independently.
• Contributes to critical and analytical thinking on accounts
• Loops in senior support when needed

• Provides active feedback to account teams.
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)
• Generate positive energy and contributes to Brand Performance team culture

• 1+ years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem- solving
• Natural curiosity, a can-do attitude, driven and willing to take initiative
• Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

• Clear and effective written and verbal communication skills
• Confidently delivers messages and exemplifies Kantar values

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

PRIVACY DISCLOSURE:
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

The salary range for this role in New York is $59,900- $99800. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Chicago, N. Green Street United States of America

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.