Senior Product Manager

Optomi, in partnership with an industry leading Food Distribution company, is seeking a Senior Product Manager to help scale and optimize industry-leading ecommerce and digital platforms that support business operators in complex, operationally intensive environments. In this role, you will own customer-facing digital capabilities that drive ecommerce adoption, operational efficiency, and measurable customer value across a robust omnichannel ecosystem.

You will partner closely with engineering, design, data, sales, marketing, customer success, and operations stakeholders to translate customer insights into high-impact product solutions that improve cost visibility, ordering efficiency, delivery transparency, and profitability.

• Own the product lifecycle strategy for ecommerce and digital capabilities, including discovery, launch, adoption, and optimization
• Leverage customer feedback, usage data, sales insights, and business KPIs to identify problems worth solving and prioritize the product roadmap
• Translate ambiguous business and customer needs into clear product requirements, user stories, and acceptance criteria within an Agile development model
• Drive development of data-powered and AI-enhanced features, including cost analytics, personalized recommendations, search, and delivery visibility tools
• Partner with Sales, Marketing, and Customer Success to support go-to-market planning, including positioning, enablement materials, and launch readiness
• Define and track sales enablement and adoption KPIs, such as feature attach rate, usage by customer segment, conversion, retention, and expansion
• Enable Sales and Account teams with product insights, dashboards, and talking points that demonstrate customer value and ROI
• Collaborate with Customer Success teams to identify friction points, improve onboarding, and drive time-to-value and long-term adoption
• Partner with engineering and UX to deliver intuitive, mobile-first experiences that reduce friction and increase customer satisfaction
• Balance delivery of new strategic capabilities with ongoing technical, performance, and UX improvements

• Ecommerce ordering and account management experiences
• Digital tools for cost, profitability, and inventory visibility
• AI-driven search, merchandising, and product recommendations
• Omnichannel fulfillment experiences (large orders, small orders, endless aisle)
• Delivery tracking, notifications, and post-order transparency

• 5–8+ years of experience as a Product Manager, ideally in ecommerce, B2B platforms, or data-driven digital products
• Proven ability to lead cross-functional teams across Product, Sales, Marketing, and Customer Success
• Strong experience working in Agile environments with designers and engineers
• Demonstrated success using customer insights, analytics, and business KPIs to drive product decisions
• Experience supporting go-to-market motions and post-launch adoption for customer-facing products
• Excellent written and verbal communication skills, including executive-level storytelling

• Experience with AI-enabled or analytics-driven products
• Background in ecommerce, sales, or operations-heavy domains
• Experience driving sales enablement, customer adoption, and retention at scale
• Familiarity with mobile-first or omnichannel product strategies

This role sits at the intersection of product strategy, customer success, and revenue impact. You’ll help ensure that products are not only built well, but launched effectively, adopted broadly, and clearly tied to customer outcomes and business performance.