Commercial Banking Process Service Specialist

** BMO is hiring a Process Service Specialist to join the Commercial Banking Operations team.*
* ** Loan IQ Servicing knowledge and Accounting knowledge is an asset.*
* Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc.

+ Acts as a trusted advisor to assigned business/group.

+ Influences and negotiates to achieve business objectives.

+ Recommends and implements solutions based on analysis of issues and implications for the business.

+ Assists in the development of strategic plans.

+ Identifies emerging issues and trends to inform decision-making.

+ Helps determine business priorities and best sequence for execution of business/group strategy.

+ Conducts independent analysis and assessment to resolve strategic issues.

+ Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

+ Builds effective relationships and collaborates with internal/external stakeholders.

+ Ensures alignment between stakeholders.

+ Monitors and tracks performance, and addresses any issues.

+ Designs and produces regular and ad-hoc reports, and dashboards.

+ Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

+ Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

+ Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

+ Provides input into the planning and implementation of operational programs.

+ Develops and documents processes, procedures, etc. and/ or end-user materials.

+ Assists with the documentation of end user materials.

+ Assists with training and transition of processes and tools/templates to appropriate process owners.

+ Collaborates in the design, implementation and management of core business/group processes.

+ Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.

+ Streamlines, simplifies and continuously improves existing processes.

+ Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.

+ Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.

+ Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.

+ Maintains current process documentation to ensure available for stakeholders as required.

+ Supports management of processes using established methodologies and tools/system/technology.

+ Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

+ Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.

+ Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.

+ Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

+ Resolves issues regarding processes that are raised from all sources/stakeholders.

+ Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

+ Provides specialized consulting, analytical and technical support.

+ Exercises judgment to identify, diagnose, and solve problems within given rules.

+ Works independently and regularly handles non-routine situations.

+ Broader work or accountabilities may be assigned as needed.
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* Qualifications:

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* + Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

+ Possesses a deep understanding of and problem solving ability for issues within the business/group.

+ Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.

+ Loan IQ experience.

+ Knowledge of business/group processes, procedures and controls - In-depth.

+ Understanding of risk, regulatory and compliance requirements - In-depth.

+ Deep knowledge and technical proficiency gained through extensive education and business experience.

+ Verbal & written communication skills - In-depth.

+ Collaboration & team…