Director, Delivery

You can see it. A company that offers you a career, not just a job. A place where you’re challenged to innovate and encouraged to apply your talent and knowledge. That empowers you and expects you to make decisions that will propel the growth of its business. A company that relies on you to lead that growth. If that’s where you see yourself, TAPFIN has a career opportunity for you!

JOIN THE TAPFIN TEAM!

Through the direction and vision of the leadership team this role is responsible for overall management all aspects of the Contingent Workforce Solutions (CWS) program for a major client or several smaller clients.

The Director of Delivery manages the deployment and/or daily activities at a major client or several smaller clients, encompassing either single or multiple location clients. Incumbents must use a solid knowledge of proprietary offerings and deployment methodologies to achieve smooth operations and high client satisfaction. Responsibilities include client satisfaction, program management planning and execution, administration and effective oversight and management of account profit and loss.

Develops, finalizes and ensures on-going continuous improvement for all assigned client activity. Additionally, responsible for overall program management, related reporting and strategically work with SOW clients in support of their outsourced project management through SOWs. This may include but is not limited to providing consultative support to client users in determining appropriate sourcing channels, supporting the bid process, SOW management, overall program performance and staff management to meet/exceed established performance expectations.

• Understands and is knowledgeable in the contracted terms and conditions between TAPFIN and the client, including pricing and client rules of engagement and processes.
• Needs to leverage procurement experience/background to fulfill client requirements through frequent interaction with client managers while driving high client satisfaction.
• Identifies potential TAPFIN business development opportunities.
• Understands and analyzes pricing models and evaluates bid proposals.
• Defines and enforces procurement policies and procedures.
• Day-do-day troubleshooting and issue resolution, which can include:
  • Resolution of day-to-day issues within respective program.
  • Follows internal escalation plan as necessary.
• Provides market knowledge in project/outsourced services space to bring advisory services to client.
• Provides pros/cons of various buying channels to help guide buyers to right solution.
• Supports RFPs, bidding, reverse auctions, spot buy.
• Provides expertise in contract administration, working with legal terms and conditions.
• Understand and recommend potential Procure to Pay technologies.
• Manages P&L to achieve program financial goals and expectations. This includes reviewing financial statements and other relevant reports, preparing forecasts and budgets, authorizing the purchase of equipment and supplies and understanding/projecting trends from financial data.
• Develops and drives Account Management strategy at the Program and/or Market level (e.g., new business development and client acquisition, obtain account diversification, technology footprint, leverage industry expertise and create verticals where appropriate) and motivate program team to meet or exceed financial objectives; works closely with the Program Teams(s) to cultivate long‑term business partnerships.
• May work with Sr. Directors, Managing Directors, Regional VPs and Executive Management to develop client‑specific and/or geographic growth expansion strategies and plans.
• Develops key relationships at existing and potential clients to ensure satisfaction and to develop potential business and/or contract extensions.
• Addresses issues in a manner that weighs pros/cons of any potential solution with the goal of reducing company risk. When appropriate, determines the need to escape issues to executive leadership.
• Hires, develops and manages expectations for Program Managers/Program team as well as other staff regarding the VMS processes, procedures, people management, account…