Senior Account Executive, Client Success

Location: Chicago (Hybrid)

Type: Full-Time

About the Role

We’re hiring a Senior Client Strategy Account Executive to be a true, proactive partner for our largest enterprise clients. This is not a sales role. Its a strategic leadership role.

You will be the  quarterback  for key accounts, but your mission is more than just managing them—its about delighting them
. Were looking for someone who is obsessed with understanding a clients true business goals and proactively finds ways to deliver value.

You will own the client relationship, drive high-level strategy, and serve as their internal advocate, coordinating across our teams to ensure your client succeeds. You’ll use the Darwin platform to surface insights and will be comfortable presenting them directly to marketing leaders. You are a strategic, analytical, and persuasive partner who can operate with autonomy and build deep, lasting client relationships.

What You’ll Do

• Own the client relationship, day-to-day and strategically. Your goal is to move beyond  point of contact  to  trusted advisor.
• Proactively anticipate client needs and serve as their internal advocate, coordinating with analysts, product, ops, and creative teams to deliver exceptional service.
• Lead strategic meetings, QBRs, and reporting cycles, focusing on insights and actions, not just data delivery.
• Be the expert: Train clients on the Darwin platform to help them find and understand what’s working.
• Deepen relationships across the client organization to understand their business goals and identify new opportunities to drive adoption and deliver more value.
• Drive client retention by proving a clear, undeniable connection between our work and their success.

Who you are (what we are looking for)

• You are customer-obsessed. You are proactive, outgoing, and genuinely motivated by understanding a clients goals and delighting them with exceptional service and results.
• You understand the tools of the trade. You have hands-on familiarity with digital advertising platforms (e.g., Meta, Google Ads, Tik Tok) and marketing analytics.
• You’re confident leading executive-level conversations, distilling complex insights, and pushing client thinking forward with a strong point of view.
• You have strong analytical skills and are comfortable digging into spreadsheets and data to find the  why.
• You’re highly organized and a natural project manager who can orchestrate work across multiple internal teams.

Nice-to-Haves

• Experience with enterprise marketing orgs
• Background in marketing strategy, performance creative, strategic consulting or ad tech