Client Success Manager

Client Success Manager Perk Spot
• Chicago, IL, US

Perk Spot is searching for a Client Success Manager to join our Client Success team! At Perk Spot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind.

As a Client Success Manager, you’ll serve as the primary point of contact for an assigned number of our top enterprise accounts. You will support account retention efforts, evaluate client satisfaction, and brainstorm ways to make our partnerships successful for all parties involved: our clients, their employees/members, and Perk Spot!

This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL.

• Facilitate the day-to-day support and management of a set book of enterprise-level clients as the designated Account Owner
• Cultivate positive client relationships with multiple influential high-level client touch points based on trust, communication, and feedback
• Act as ongoing consultant & primary contact for client program strategy and best practices to maximize capabilities and provide an impactful experience to users
• Conduct monthly engagement calls with client POCs to highlight program utilization, new products/features, make custom recommendations for strategic initiatives, and support engagement
• Develop personalized compelling narratives to reinforce the Perk Spot Value Proposition based on how the Perk Spot product and program meets client objectives
• Understand industry drivers, market trends, and competitive pressures of individual clients as they pertain to the shifting business objectives surrounding discount programs
• Ensure clients electronically submit Employee Eligibility Files on a set cadence
• Recommend and implement user engagement tactics such as relaunches, seasonal messaging changes, etc. as appropriate
• Collaborate with team members and other departments to implement Perk Spot initiatives
• Provide Monthly program reporting as necessary
• Manage Opportunity Renewals and general account maintenance in Salesforce
• Track and resolve client issues in a professional and calm manner
• Participate in departmental sprints and projects that foster client engagement through user surveys, case studies, client testimonials, etc.
• Provide customer service regarding clients’ merchant needs, questions, and complaints
• Facilitate the addition and management of Exclusive Offers (Legacy/Exclusive Offers)
• Facilitate website and email branding changes and updates as necessary

• At least 2-3 years of experience in a client-facing role, ideally in client services or client management directly managing enterprise accounts
• Proven ability to retain accounts, build relationships, and devise innovative client solutions
• Strategic mindset and a knack for drawing conclusions, and developing actionable recommendations to reach a specific or general goal
• High emotional intelligence and a thoughtful, empathetic approach to client communication
• Ability to multitask well - our clients are all different, and their strategies, communication requirements, and solutions should reflect that!
• Strong communication and presentation skills
• Excellent analytical, problem-solving, and critical‑thinking skills
• Organized and deadline‑driven style of working - no micromanagers here, so you’ll be overseeing your own tasks!
• Ability to collaborate effectively and work well within a team

Our journey began in Chicago back in 2006 with a vision of helping employees stretch their paychecks without sacrificing what they love. What began as a small company with a big vision has evolved into a discount shopping solution employees across the globe rely on to stretch their paychecks. In 2018, Perk Spot raised $50M from Susquehanna Growth Equity and today the business serves more than 22 million employees from top employers including…