Client Services Manager

Role Summary

The Client Services Manager – Prototyping is responsible for managing assigned client accounts, creating production-based estimates, and serving as the primary liaison between clients and Prototyping Production.

Each CSM operates as:

• A strategic partner to their assigned Client Growth Manager (CGM)
• The bridge between client expectations and production execution
• The owner of estimate accuracy and scope clarity for their accounts

This role supports revenue growth while protecting margin, schedule integrity, and production feasibility within a fast-paced prototyping environment.

• Manage a portfolio of Prototyping clients
• Maintain proactive communication regarding scope, timing, and cost
• Attend client meetings, plant visits, and business reviews as required
• Support relationship-building efforts alongside assigned CGMs
• Serve as first escalation point for project-level concerns

CSMs are responsible for building accurate, production-based estimates for their assigned accounts

Responsibilities include:

• Defining and documenting scope before pricing
• Confirming feasibility with Production prior to finalizing estimates
• Accounting for labor, materials, complexity, and risk
• Protecting target margins while remaining competitive
• Revising estimates when scope changes
• Capturing and documenting change orders
• Ensuring alignment between estimate, execution, and invoicing

• Translate client objectives into clear production requirements
• Confirm scope clarity before release to production
• Communicate feasibility, timing, and cost realities
• Manage expectation resets when constraints arise
• Escalate risks early to prevent schedule delays or margin erosion
• Reduce rework through disciplined documentation and intake

• Act as an operational partner to assigned CGMs
• Provide input during opportunity scoping
• Ensure sales commitments are executable and profitable
• Maintain shared accountability for revenue and retention

• Estimate accuracy
• Margin realization on managed accounts
• On-time delivery
• Reduction in rework
• Scope change capture rate
• Client retention
• Forecast visibility for assigned accounts

• 5+ years in client services, estimating, or production-driven environments
• Experience building production-based estimates
• Strong financial literacy and understanding of margin
• Experience in prototyping, packaging, manufacturing, or fast-turn production preferred
• Ability to manage high-volume workflows and shifting priorities
• Willingness to travel as required

• Kaleidoscope is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.
• All new hires participate in a 90-day introductory period designed to ensure mutual fit, provide onboarding support, and align with company objectives.

Salary Range: $68,000 - $78,000 USD + potential per 1% commission