Senior Program Leader – Delivery & Client

Senior Program Leader - Delivery & Client Growth (Pipeline)

Job Level: Consultant

Job Location: On-site/Hybrid (Must be local to Chicago)

Travel Expectations: up to 25 % on average

Job Classification: Full-Time

This position is part of a pipeline requisition created to identify and engage qualified consultants for anticipated, upcoming client work. While there is not an immediate assignment available, we are actively building a pool of talent for future Senior Program Leader – Delivery & Client Growth needs. Candidates selected through this process may be contacted as opportunities become available.

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles:
Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.

• Transformation Program Leadership & Delivery Lead large-scale transformation programs integrating business process optimization, operating model redesign, and technology enablement.
• Establish program governance structures, delivery models, and performance tracking mechanisms across multiple work streams.
• Translate strategic objectives into actionable execution plans with measurable outcomes and value realization metrics.
• Drive disciplined project management practices, proactive risk mitigation, and transparent stakeholder communication.
• Partner with technical and business leaders to ensure alignment across people, process, and technology components.
• Oversee program financials, including budgeting, forecasting, margin management, and resource planning.
• Ensure delivery excellence through quality oversight, issue resolution, and strong cross-functional coordination.
• Client Leadership, Account Growth & Proposal Development
• Serve as a senior advisor and primary point of contact for client executives and sponsors.
• Build trust and credibility through consistent communication, business insight, and strong delivery performance.
• Identify, shape, and qualify new opportunities within existing accounts.
• Lead or contribute to RFI and RFP responses, including solution strategy, scope definition, pricing alignment, and value articulation.
• Develop compelling proposals, executive presentations, and statements of work that clearly communicate business impact and differentiation.
• Collaborate with account and practice leaders to define transformation roadmaps and strategic account plans.
• Gradually assume broader account leadership responsibilities—including governance oversight, long-term planning, and executive relationship management.
• Support revenue growth through account expansion, renewal strategy, pipeline development, and positioning for follow-on work.
• Team & Practice Collaboration Partner with peers to refine delivery methodologies and transformation frameworks.
• Model a collaborative, people-first culture and foster a high-performing delivery community.
• Mentor program managers and delivery leaders to strengthen internal capabilities.
• Share lessons learned, industry insights, and best practices across engagements.

• 7–10 years of consulting or professional services experience leading large-scale transformation or modernization initiatives.
• Demonstrated success delivering complex, multi-workstream programs spanning business process, technology, and organizational design.
• Proven experience leading or materially contributing to RFI/RFP responses, proposal development, and executive pitch presentations.
• Strong executive presence with the ability to influence senior stakeholders and guide decision-making.
• Experience managing program financials, budgets, margins, and cross-functional teams in a matrixed organization.
• Track record of identifying growth opportunities within client accounts and shaping new engagements.
• Strong governance, risk management, and operational discipline.
• Skilled at balancing strategic thinking with hands‑on execution.
• Bachelor’s degree required; MBA or advanced degree…