Assistant General Manger- Retail Inventory

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 78 years of serving our nation's Veterans, the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our Chicago - IL VA Medical Center Canteen. Join our fast‑paced environment if you have a passion for our Veterans and their families, along with prior multi‑unit experience.

Minimum of 1‑2 years of direct food service and/or retail management experience. Proven track record of building sales, increasing profits, and developing staff. Hands‑on leadership style with a strong emphasis on customer service and hospitality. Proficient in Microsoft Office applications (Word, Excel, etc.) and experienced with POS systems. Serv Safe certification required (or must be obtained within 90 days of hire).

A current, valid REAL  required to work with the Veterans Canteen Service.

• Duties include — but are not limited to the following:
  Operations Leadership:
  Support the daily operations of the Patriot Café, Patriot Retail, and/or Patriot Brew within the VA Medical Center.
• Team Supervision & Development:
  Supervise, train, and support assigned personnel to build a motivated, high‑performing team.
• Customer Experience Excellence:
  Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans, staff, and visitors.
• Food Safety & Quality Assurance:
  Ensure food quality, sanitation, cleanliness, and product availability to maintain high safety and service standards.
• Regulatory & Standards Compliance:
  Reinforce consistent adherence to established operational policies, procedures, and quality standards.
• Financial & Resource Management:
  Assist in managing inventory control, labor costs, and budget performance to optimize efficiency and profitability.
• Marketing & Promotions:
  Develop and implement local promotional programs to increase engagement and drive sales.
• Leadership Accountability:
  Report directly to the Canteen Chief, providing updates on operations, performance, and compliance.