Manager, Corporate Accounts Onboarding

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join us and help us open more.

Grubhub’s Corporate Accounts team empowers companies to master one of their most overlooked spend categories: food. We provide a centralized platform for everything from individual meals to large‑scale catering, backed by reliable delivery and consolidated billing. As part of the Sales organization, the Onboarding team is responsible for driving rapid platform adoption and managing critical order triage for new accounts.

As the Onboarding leader, you will manage a small, specialized team and serve as the strategic architect of the client journey. You will be responsible for identifying operational bottlenecks and embedding upsell opportunities into the initial 30‑day lifecycle. Reporting to the Director of Sales, you will partner with Sales and Client Success leadership to accelerate time‑to‑first‑order and optimize onboarding paths. This is a customer‑facing role that will involve 10+ hours of customer calls/zooms per week.

• Strategic Velocity:
  Own the reduction of "Time to First Order." Develop and refine program‑specific success metrics (e.g., 80% activation by Day 21).
• Team Leadership &
  
  Coaching:
  
  Manage a team of 2+ onboarding associates, providing performance coaching and career development.
• Cross‑Functional Optimization:
  Partner with cross‑functional teams to automate manual account‑build processes and eliminate operational friction.
• Upsell Integration:
  Design and implement strategies to embed expansion goals into the onboarding phase, turning the first‑order moment into a growth engine that provides more value to customers.
• Best Practice Governance:
  Curate and maintain an onboarding playbook, staying ahead of industry trends in B2B high‑volume recurring revenue models.

• 8+ years of professional experience, 6+ years of experience in a B2B sales, onboarding or implementation role.
• Strong commercial acumen with the ability to recognize and unlock incremental client spend.
• Passion for talking with customers to resolve their problems.
• Passion to partner with sales and cross‑functional teams to optimize the client journey.
• A self‑starter who proactively researches best practices and creative solutions to shave hours off the onboarding timeline.
• Comfort navigating high‑stress situations and de‑escalating client complaints.
• Strong organizational skills and attention to detail.
• Technical competence and an aptitude for learning new systems.
• Proficiency with Salesforce, Churn Zero, and Pendo is a plus.
• Experience building from 0 to 1 without a proven playbook.

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in‑person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

We reward our sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

• Illinois: $105,600 – $132,000 ($132,000 – $165,000 OTE range)

Wonder uses geographic‑specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various…