Account Manager

At Rapido Solutions Group
, we connect fast-growing U.S. companies with top global talent. From Guadalajara and León
, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion
, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work
, offering wellbeing programs, social initiatives, and real career growth.

• Client Success & Retention:
  Own the client relationship post-sale, ensuring satisfaction, proactive issue resolution, and long-term retention.
• Growth & Expansion:
  Identify and pursue upsell and cross‑sell opportunities within assigned accounts. Recommend new roles or services to help clients grow efficiently.
• Strategic Partnership:
  Understand each client’s goals, pain points, and growth plans. Become a strategic resource for workforce planning and operational support.
• Cross‑Functional Coordination:
  Work closely with internal teams, including Recruiting, Operations, and Finance, to ensure service delivery meets or exceeds expectations.
• Quarterly Business Reviews (QBRs):
  Lead recurring QBRs to review performance, gather feedback, and align on future hiring needs or process improvements.
• Account Planning & Forecasting:
  Maintain accurate forecasting and reporting of headcount, revenue, and growth opportunities for your book of business.
• Contract & Renewal Management:
  Support the negotiation of contract renewals, rate adjustments, or scope expansions in partnership with leadership.
• Support targeted growth initiatives by managing a limited number of new business opportunities as assigned, helping to expand Rapido’s client base when aligned with strategic priorities.

• Minimum of 2 years of experience in account management, customer success, carrier or customer sales, or a client‑facing role.
• 3+ years of experience in logistics, transportation, or supply chain operations, with a strong preference for 3PL or trucking industry experience.
• Strong interpersonal skills and a consultative approach to client management.
• Comfortable leading client calls, handling objections, and offering proactive recommendations to drive client success.
• Strong organizational and time‑management skills with the ability to manage multiple accounts and priorities simultaneously.
• Proficiency in CRM systems (Hub Spot, Salesforce, etc.) and business tools (Excel, PowerPoint, etc.).
• Must be self‑motivated, responsive, and a proactive problem solver.