Senior Product Manager - Client - Private Credit

Senior Product Manager - Client Experience - Private Credit

Location:

Chicago, US New York, US

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

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The Client Experience Lead reports into the Head of Product – Private Credit and will serve as the strategic bridge between our Private Credit clients and the AD Intelligence platform, driving the end-to-end client experience from discovery through implementation and ongoing evolution. This senior leadership role requires a product-minded professional who can translate complex client needs into actionable product strategies while serving as the voice of the client across technology, business, and delivery teams.

As the primary product and technology expert fo r standard Private Credit clients, you will own the client-facing roadmap, lead structured discovery initiatives, and ensure the AD Intelligence platform delivers a market-leading, AI-native servicing experience. This role demands both strategic vision and hands‑on execution to shape how Private Credit clients interact with our platform during this critical initial market roll‑out phase.

• Own and optimize Private Credit client end-to-end interactions with the new AD Intelligence platform, identifying existing key pain points and priorities for the initial market roll‑out
• Lead structured discovery sessions with Private Credit clients and prospects to translate business requirements into clear product inputs, use cases, and prioritization recommendations
• Serve as the primary product and technology expert for Private Credit clients, enabling commercial demos and maintaining a clear understanding of current and planned technology capabilities
• Develop and maintain the Private Credit client-facing roadmap, prioritizing the most impactful use cases and embedding the broader shared capabilities, portal, and Private Credit data/analytics roadmaps
• Quantify the impact of roadmap initiatives where possible to support data‑driven decision‑making
• Capture and synthesize client feedback and market signals, feeding insights back into product strategy, roadmap planning, and go‑to‑market positioning

• Build a shared understanding of client needs with technology, business, and delivery teams to generate alignment and confidence in the prioritized roadmap
• Deliver clear requirements for technical design and execution of the highest priority work
• Work closely with the Head of Client Portals as the Private Credit subject matter experts to ensure consistency and ease of use throughout ADI for Private Credit use cases
• Create a market‑leading experience for Private Credit clients through an AI‑native integrated servicing platform
• Ensure exceptional usability and consistency across all client touchpoints within the AD Intelligence platform
• Drive continuous improvement through ongoing client feedback loops and market analysis

• 10+ years in product management, with demonstrated progression to senior leadership roles
• Fluency in Private Credit market dynamics and ongoing trends, with the ability to anticipate client needs
• Proven experience developing and evolving client‑facing enterprise SaaS cloud‑native products/solutions from concept through maturity
• Demonstrable experience in early‑stage product development and client discovery, including working with ambiguity and rapidly iterating
• Previous roadmap ownership with justified prioritization…