Product Delivery Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Delivery Manager in Client Onboarding Services (COS), you are an integral part of the team that innovates new product offerings and leads the end‑to‑end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top‑tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high‑quality products that exceed customer expectations.

• Develop a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Work closely with client service and implementations colleagues and key stakeholders to understand needs and pain points as well as trends in the competitive marketplace
• Develop user journeys and other artifacts that help communicate, and rally support for, intuitive user experience that best meets the needs of the platforms' users
• Collaborate closely with the product and technology teams building the core components that enable critical underlying functionality of the portal
• Identify critical dependencies, and other issues and present recommendations for resolution
• Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within agreed upon time frames
• Ensure feedback from user demos is incorporated into roadmaps so that deliverables meet business needs

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• 6+ years of experience, including experience in user experience at a financial service, technology, or fintech firm
• Excellent relationship‑building skills, with ability to establish trust and credibility across lines of business and functions
• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non‑technical audience and business needs to a technical audience
• Superior judgment to mitigate risk and foster an environment where risk and control issues are escalated and creative solutions are identified
• Knowledge of treasury services, payments, corporate and commercial banking, and client service implementations functions and platforms
• Strong time‑management and organizational skills with ability to objectively prioritize

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor's Degree;
  Master's in Business or Technology
• UI/UX design experience
• Strong time‑management and organizational skills with ability to objectively prioritize
• Preferred experience supporting more than one CCB Operations Function/Line of Business

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Chicago,IL $ - $ / year