Director​/GM, DashPass Strategy & Operations

About The Team

At Door Dash, we're redefining the future of on-demand delivery. At the center of this is our marketplace, connecting 30+ million customers on Door Dash with their favorite restaurants and brands! The Marketplace team focuses on growing our consumer business, including Dash Pass, our global subscription program. Our vision is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class experience to members.

You will lead Growth & Lifecycle strategy and execution for one of our highest priority marketplace businesses, Dash Pass, partnering with a large cross‑functional team. You will be responsible for creating best‑in‑class experiences for our customers, applying deep expertise and keeping your finger on the pulse of industry best practices and the latest approaches to bring true innovation.

• Invent the future of local commerce.
• Drive "visible from space" impact that takes Door Dash to new heights.
• Manage and develop a team of all‑stars.
• Drive Dash Pass’ definition, strategy, and long‑term vision.
• Partner closely with cross‑functional teams.
• Communicate strategy, benefits, and results to all audiences – within teams, to the management team, etc.

• Track record of impact – proven to drive significant, company‑wide impact.
• Bias to action and agility – move quickly in a fast‑paced environment.
• "Breakthrough walls" mentality – constantly push the envelope and can make almost anything happen.
• Clarity of thought – articulate a clear vision to cross‑functional partners.
• Skilled executive management and communication, especially managing up and across Door Dash and with senior leaders.
• Strong leadership and maturity – build, attract, hire, retain, and scale a world‑class organization.
• Proven ability to create clarity and focus in complex and ambiguous problem spaces; prioritization and pragmatism.
• Demonstrated experience building the team necessary to fulfill the strategy; proactively involved in recruiting, mentoring, and developing team members.
• Customer and experience orientation.
• 10+ years of relevant management experience, ideally within a Marketplace or Subscription‑focused business and/or founder experience.

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

Benefits:
Comprehensive benefits package for all regular employees, including a 401(k) plan with employer matching; 16 weeks of paid parental leave; wellness benefits; commuter benefits match; paid time off and paid sick leave in compliance with applicable laws; medical, dental, and vision benefits; 11 paid holidays; disability and basic life insurance; family‑forming assistance; mental health program, among others.

Paid Time Off Details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

National base pay range (United States): $197,200—$290,000 USD.

Statement of Non‑Discrimination:
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e.,…