Sr. Director, Operations - Client Services: Pet​/Paper​/Non-Foods

Job Title

Senior Director, Client Services - Pet/Paper/Non-Foods

San Diego, CA;
Nashville, TN;
Phoenix, AZ;
Chicago, IL

Requisition :
Position Type:
Full Time
Category:
Marketing (Corporate):
Integrated Marketing, Experiential Marketing
Salary: USD $134,000 - $174,200 per year

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director of Client Services to be responsible for the development and execution of our overall strategy across the pet, paper, and non-foods category. The Senior Director, Client Services is responsible for leading relationships with our strategic clients, developing joint business plans, partnering with retail teams to create determine white space opportunities, and driving new sales opportunities, specifically in the Private Brand space.

We are looking for a candidate with experience in retail across all channels - club, mass, pet specialty, ecommerce, and traditional grocery. The ideal candidate has a knowledge of the categories with history and passion for growing businesses, particularly in the Private Brands industry. We strive to be strategic partners with our suppliers and retailers.

• Full‑Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time‑Off

• Create and define the long‑term strategy for the Pet, Paper, and Grocery Non‑Foods desk across Daymon
• Develop, maintain, and grow clients' business through collaborative business plans, partnering with account teams, selling in new opportunities and services
• Understand the industry and competitive landscape to determine focus areas. Review industry and category trends to make sound recommendations to customers and clients
• Expand Daymon Private Brands business by selling new services and gaining new clients within the respective categories across retail
• Showcase Daymon's Private Brand expertise within the Pet, Paper, and Grocery Non‑Foods categories through presentations, category reviews, overall industry/category recommendations
• Day‑to‑day business and relationship management, including but not limited to analyzing sales reports, submitting/negotiating contracts, sales tracking, etc.
• Make adjustments and optimize service quality to maximize one‑to‑one consumer interactions

• Strategic Leadership:
  Create and define the long‑term strategy for the Integrated Marketing Operations Team, including sourcing, procurement, planning, and field support strategy
• Secure and align resources to enable the long‑term strategy for the Integrated Marketing Operations Team
• Measure and evaluate operational activity against the go‑to‑market strategy and intended results
• Leverage operational capabilities to drive programs and processes while maintaining budgetary discipline; maintain client relationships through strategic data collection, service level agreements, program reviews, and contract expectations
• Coordinate and launch trade exhibits, shows, and regular field programs to meet and exceed client expectations
• Build processes and infrastructure to enable scalable, measurable, and profitable growth
• Set expectations and interface closely with Executive Leadership Team on performance against execution goals
• Oversee staff management, prioritization, workload balancing, employee recognition, and development to minimize turnover and maintain high morale
• Optimize service quality to maximize one‑to‑one consumer interactions and collaborate with other business leaders to improve operational processes
• Identify gaps and best practices in operational support to enhance overall performance

• Bachelor's Degree or equivalent experience required; MBA degree or equivalent preferred
• 10+ years of leadership experience in sales within the pet, paper, or grocery non‑foods categories or channels of trade, including P&L responsibility (budgeting, forecasting, etc.)
• Previous experience managing direct reports
• Experience working with and selling to major retail chains such as Costco, Walmart, Tractor Supply, Petco, and/or consumer packaged goods industry
• Excellent strategic…