Procure-to-Pay Operations Manager

The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking a detail-oriented and customer-focused Manager to lead the P2P Operations Enablement team supporting the Global Sourcing & Procurement (GSP) organization within Pay Pal's CAO function. This team enables employees across Pay Pal to buy goods and services by serving as the universal front door for purchasing, providing intake, guidance, and execution support across the end-to-end Procure-to-Pay (P2P) lifecycle.
The Manager will partner closely with internal GSP teams, Business Units (BUs), and cross-functional stakeholders-including but not limited to Legal, FP&A, IT, and M&A-to deliver efficient, compliant, and customer-centric procurement experiences while ensuring Pay Pal teams can effectively navigate buying tools, processes, and policies.

Job Description:

Essential Responsibilities:

* Lead functional projects and programs to optimize operational processes.

* Identify issues and recommend best practices for process improvements.

* Partner with various departments to understand business trends.

* Drive business or process improvements within the function.

* Provide oversight and support for planning and management of financial, budget, and headcount targets.

* Act as a point of contact or liaison between business leadership, staff, and other key partners.

* Promote transparent reporting and foster a culture of data-driven decision-making by defining key metrics and evaluating progress.

Minimum Qualifications:

* 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities &

Preferred Qualifications:

* Lead, coach, and develop a high-performing P2P Operations Enablement team responsible for enabling Pay Pal employees to purchase goods and services through effective intake, triage, and support.

* Serve as the primary entry point ("universal front door") for buying at Pay Pal, guiding employees and Business Units through procurement tools, processes, and policies.

* Partner with Global Sourcing & Procurement teams to ensure alignment across sourcing, contracting, supplier onboarding, purchasing, and payment workflows.

* Act as a trusted advisor to Business Units, providing consultative support and helping stakeholders navigate procurement solutions and requirements.

* Collaborate with M&A teams to support procurement due diligence, supplier transitions, and integration activities.

* Maintain strong knowledge of procurement systems, intake channels, and tools, with a clear understanding of how they connect across the end-to-end P2P lifecycle.

* Drive operational excellence through detailed review of requests, adherence to policies and controls, and continuous process improvement initiatives.

* Monitor team performance, manage workload prioritization, and…