Account Manager, Commercial Lines Market

Account Manager Role

The Account Manager's main responsibility is to manage daily client service needs for a designated book of business, which may be overseen by a Producer or Account Executive responsible for service, placement, and business development. This role involves extensive use of system tools and frequent client communication via email or phone. The Account Manager must strictly adhere to corporate procedures, including maintaining data integrity within the system of record.

As a key part of the client team, the Account Manager also provides guidance to any third-party vendors managing aspects of the account.

• Partner with Producer/AE to execute renewal strategies, including market selection, claims review, exposure gathering, and full lifecycle management of submissions through binding.
• Own a portfolio of accounts, developing high-quality submissions, proposals, loss exhibits, and supporting placement execution.
• Act as primary day-to-day client contact, handling inquiries, policy changes, endorsements, and coordinating service delivery with internal teams and vendors.
• Drive operational execution: certificates, invoicing, policy/audit processing, documentation, and maintaining accurate system-of-record data and compliance standards.
• Support risk and claims management, including basic contract review, loss reporting guidance, and ongoing large-claim coordination.
• Manage client accounting functions: billing setup, agency bill invoicing, A/R follow-up, discrepancy resolution, and cash application support.
• Strengthen carrier/wholesaler partnerships to optimize market access, negotiate favorable terms, support retention and new business goals, and uphold compliance and corporate initiatives.

• 2+ Years of experience in a Property & Casualty brokerage environment.
• Knowledge of Property & Casualty business.
• Ability to follow process and procedures guidance.
• Analytical and problem-solving abilities.
• Ability to display tact and poise under pressure.
• Good communication, interpersonal, and negotiation skills.
• Ability to work efficiently in teams.
• Hold, or willing to obtain, Insurance licenses as required by the Company.

The employee must be able to effectively manage the demands of a fast-paced work environment, adapt to changing priorities, handle multiple tasks simultaneously, transition between activities without losing composure, maintain composure under pressure while meeting deadlines and performance expectations. This position requires the ability to sit and work at a computer for extended periods of time, focus on prolonged screen time, perform repetitive motions such as typing and mouse use in a standard office environment, and engage in frequent phone communication.

$61,800 - $75,000 Annual

Brown & Brown, Inc. and our team of companies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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