Director, Global Operations, Corporate Card & Meetings Management

Job Description

This role provides enterprise-wide leadership for Allstate’s global travel, meetings & events, corporate card, and travel & expense ecosystem across a complex, regulated, multinational environment. The Director serves as the operational owner and strategic integrator of travel operations, payment programs, meetings governance, duty of care, supplier performance, traveler experience, and financial controls—translating enterprise strategy, supplier agreements, and policy into consistent, compliant, and scalable operational outcomes.

The role sits at the intersection of Procurement, Finance, Risk, Security, HR, Technology, Legal, and Internal Audit, requiring strong executive presence, operational rigor, and the ability to lead through influence. Accountability includes governance, risk mitigation, cost optimization, and employee experience across approximately $180M+ in annual global T&E-related spend.

• Global business travel operations and policy
• Corporate card and T&E payment strategy (individual, virtual, payment cards, meetings cards)
• Meetings & events governance, sourcing, and risk oversight
• Duty of care, traveler safety, and crisis response alignment
• Supplier performance management and commercial governance
• Financial controls, compliance, and audit readiness
• Operational reporting, analytics, and executive insights
• Change leadership across policy, process, technology, and suppliers

• Owns end-to-end global travel operations
  , ensuring consistency across regions, agencies, airlines, hotels, ground transportation, rail, meetings travel, and technology platforms.
• Develops and executes a multi-year travel operations roadmap aligned to enterprise financial goals, employee experience, sustainability, resilience, and risk tolerance.
• Partners with the Allstate Catastrophe organization and external service providers to ensure readiness and resilience in response to climate related events and other perils.
• Oversees travel policy governance
  , exception management, executive travel frameworks, and global compliance.
• Leads continuous improvement in booking adoption, traveler satisfaction, operational efficiency, and policy adherence.
• Acts as the operational counterpart to Procurement on travel supplier sourcing, negotiations, contracting, and performance governance
  .

• Serves as the enterprise travel operations liaison for duty of care, partnering with Security, Risk, Legal, and external providers.
• Establishes governance frameworks including decision rights, escalation paths, incident response, and business continuity playbooks.
• Ensures global compliance with SOX, internal controls, audit standards, and regulatory requirements
  , including documentation and remediation.

• Owns the global corporate card and T&E payment strategy
  , including program design, controls, compliance, and user experience.
• Oversees operations for individual cards, ghost/virtual cards, lodge cards, and meeting cards.
• Partners with Finance and AP to improve reconciliation accuracy, reporting, audit readiness, and payment efficiency
  .
• Manages banking and card issuer relationships, optimizing rebates, service levels, controls, and automation
  .
• Develops executive dashboards highlighting spend trends, compliance, leakage, and savings opportunities.

• Leads enterprise meetings and events governance
  , including policy, sourcing standards, budgeting, approvals, and risk management.
• Oversees third-party meeting planning agencies and venue sourcing partners.
• Supports executive meetings, leadership summits, sales conferences, client events, and large employee gatherings.
• Partners with the Meeting and Events team to ensure meetings align with brand standards, financial controls, inclusive supply goals, sustainability objectives, and duty of care
  .
• Establishes standardized processes for registration, contracting, payments, and post-event analytics.

• Owns operational supplier relationships and service delivery…