Sales Force Effectiveness Analyst II

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

We are seeking a dynamic and results‑oriented Sales Operations professional to serve as a strategic partner to our sales leadership while tactically supporting our Inside Sales team. In this critical role, you will be the engine driving operational excellence, provide training for business continuity, forecast accuracy, and the adoption of cutting‑edge technology to empower our high‑performing sales organization.

As a trusted advisor, you will embed yourself in the rhythm of the Inside Sales business model, using data‑driven insights to guide strategy, improve processes, and ensure we meet our most important objectives. You will play a key part in shaping the future of sales by championing the adoption of AI and other new technologies that provide a competitive edge.

• Interact, align, and support sales leadership; act as trusted business advisor, track and report MBO metrics
• Serve as a trusted advisor to sales leadership by embedding in the operating rhythm, providing data‑driven guidance, and driving continuous process improvement.
• Streamline the onboarding process for new hires and partner with managers to execute targeted training, ensuring the entire team is equipped for success.
• Provide real‑time support for all sales tools and process questions
• Drive discipline and accuracy in pipeline management and forecasting to ensure clear visibility into business health and opportunities.
• Lead the successful adoption of key sales initiatives and new technologies to optimize sales productivity and effectiveness.
• Collaborate with cross‑functional business partners to support sales initiatives and sales leadership directives
• Seek out ways to utilize  platform and AI tools to improve processes and productivity, and make recommendations to support and organization scaling at a rapid pace
• Help provide direction and support in the areas of user support/training, data quality, requirements gathering and reporting, user management, reports and dashboards, report and dashboard development, and data management
• Provide input to technical requirements for sales tools and solutions including data migrations, data quality, systems integrations, third party applications, and App Exchange products needs for the business
• Provide Voice of Sales to other Programs
• Guide regional administration of cloud based solutions like SFDC to meet overall objectives of implementation and provide industry recommendations and guidance
• Identify Productivity gaps within the sales tools and socialize
• Define, communicate, and maintain a change management (release) process to develop and implement new applications and updates to existing applications
• Support the creation of business cases for new requests and be responsible for implementing best practices, identifying development initiatives, and standardizing the adoption of all sales enablement tools across sales

• A bachelor’s degree in a relevant field or 5+ years equivalent practical experience.
• 2+ years of experience in Sales or Revenue Operations.
• Proficiency in understanding and utilizing key systems and interfaces, including , Power‑BI, Gemini, and ERP.
• Proficiency in Microsoft Excel.
• Willingness and ability to travel up to 5% of the time.
• Must be able to work 5 days in‑office in Chicago, IL

• The capacity to thrive in a fast‑paced, dynamic…