Assistant Director of Operations

* Execute all University, Laboratory School, and Third-Party billing ($1.5B annually) in accordance with the annual billing calendar.
* Configure and maintain external sponsor contract records in the University’s student information system to facilitate third-party billing.
* Manage all military billing and military certifications/authorizations, ensuring compliance with relevant federal and institutional regulations.
* Oversee direct deduction and tuition remission processing for university students and Laboratory School-affiliated families; serve as primary liaison to Payroll and HR departments from both the University and the Hospital.
* Support campus departments in posting non-tuition charges to student accounts by onboarding departments, ensuring policy compliance, and providing technical expertise.
* Assist the payment processing team and Associate Director in daily operations, providing backup support as needed.
* Identify obstacles and resolve them with minimal supervision, tracking progress and documenting outcomes.
* Communicate effectively with internal and external clients, bridging gaps between technical and functional stakeholders.
* Review processes for efficiency improvements and implement system enhancements; maintain audit readiness and data integrity.
* Ensure compliance with regulatory requirements and prepare periodic compliance reports as needed.
* Maintain strict confidentiality of students and institutional records.
* Uses moderate/solid understanding and experience to administer the delivery of services to program participants and/or beneficiaries.
* Sets and communicates program priorities and performance standards and assesses operations using these criteria. Plans and conducts quality assurance reviews and recommends changes as appropriate.
* Performs other related work as needed.
* Deep knowledge of student account systems, billing processes, refunding compliance and processing, accounting principles, and regulatory compliance in a higher education context.
* Participation in process or compliance audits strongly preferred.
* Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
* Advanced Excel expertise, including pivot tables, complex formula development, reconciliation, data visualization, and analysis.
* Experience with People Soft Campus Solutions  and Oracle Cloud Finance.
* Ability to quickly learn new platforms and systems.
* Experience managing customer account billing in a higher-ed environment, including policy development, business process documentation, and optimization.
* Familiarity with data analysis and reporting tools (e.g., Tableau, Power

BI).
* Excellent communication skills, both written and verbal, with the ability to bridge functional and technical resources.
* Comprehensive understanding of quality assurance principles and data metric usage.
* Advanced reconciliation, audit, and data integrity management.
* Strong listening, negotiation, and conflict resolution skills.
* Commitment to data security and confidentiality.
* Attention to detail and strong organizational skills.
* Demonstrated ability to prioritize and manage multiple complex projects simultaneously and meet all deadlines with minimal supervision.
* Ability to self-manage, adapt quickly, and develop solutions in a fast-paced and evolving environment.
* Proven ability to rapidly integrate into new roles and environments, demonstrating immediate effectiveness in carrying out assigned tasks with minimal training.
* Demonstrated problem-solving and decision-making abilities.

When applying, the document(s)
** MUST
* * be uploaded via the
** My Experience
** page, in the section titled
** Application Documents
** of the application.

The University of Chicago is an urban research university that has driven new ways of thinking since 1890.

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