Senior Global Manager, Operations - Luxury Brands

Organization – Hyatt Corporate Office

Summary

Hyatt’s Luxury Global Brand Team is seeking a Senior Global Manager, Operations – Luxury Brands to play a critical role in bringing our brands to life—beyond strategy and into consistent, high-quality execution.

This role is designed for someone who thrives in the space between brand, operations, and creative execution. The primary responsibility is to ensure that our luxury brands are not only clearly defined, but also usable, accessible, and consistently delivered across properties, regions, and guest touchpoints worldwide.

As the Senior Global Manager, Brand Operations – Luxury, you will:

• Translate brand strategy into clear, actionable tools and guidance
• Build and maintain the systems that support global brand consistency
• Serve as the primary point of contact for property teams
• Ensure brand standards, materials, and resources are practical, accessible, and consistently applied
• Partner with marketing to ensure creative output is brand‑right and execution‑ready

• Own the development, organization, and ongoing evolution of brand standards, OS&E guidelines, collateral, and tools
• Ensure all brand materials are current, centralized, and available in usable formats for global teams
• Establish clear systems for file management, toolkits, and brand resources
• Drive consistency in how brand information is structured, shared, and maintained

• Serve as a primary point of contact for hotel teams, providing timely, practical brand guidance
• Support hotel openings, transitions, and renovations, ensuring alignment with brand expectations
• Translate brand standards into clear, actionable direction for operators
• Build strong relationships with field teams by being responsive, solutions‑oriented, and collaborative

• Partner with QA and Operations to analyze audits and identify trends across the portfolio
• Translate findings into clear recommendations to improve standards and execution
• Help close the gap between brand intent and on‑property delivery
• Support initiatives that drive improvement in core brand and guest experience metrics

• Provide creative direction and feedback on brand assets across photography, video, digital, and property materials
• Ensure all creative output reflects luxury positioning, tone, and visual consistency
• Partner with internal teams and agencies to shape brand storytelling and content development
• Support the evolution of brand expression across all guest‑facing touchpoints

• Partner with Brand Marketing to ensure campaigns are aligned with brand standards and positioning
• Support development of launch kits, messaging frameworks, and content guidelines
• Contribute to campaign learnings and continuous improvement

• Support development and refinement of signature brand elements, including OS&E and guest touchpoints
• Ensure brand expression is consistent across in‑room, digital, and on‑property experiences
• Evolve how the brand is felt, not just seen, at the property level

• Bringing structure to complexity, making the brand easy to understand and execute
• Being a trusted partner to hotel teams, providing clear, timely, and practical support
• Consistently delivering work that is both brand‑right and execution‑ready
• Balancing creative instinct with operational discipline
• Proactively identifying gaps and driving solutions without waiting for direction
• Earning the confidence of peers and leadership through clarity, follow‑through, and collaboration

• 5+ years of experience in a similar field, industry, or equivalent business/function role
• Strong understanding of how brands are executed at the property level and across multiple touchpoints
• Highly organized with the ability to manage multiple priorities and stakeholders
• Brings a refined eye for creative quality and luxury standards
• Strong communicator who can translate complexity into clear, actionable direction
• Comfortable working…