Strategic Partnership Development Manager

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.
** What this role is all about
** As a
** Strategic Partnership Development Manager**, you'll be the primary owner of Infobip's most valuable partner relationships in North America — deepening existing partnerships and unlocking new revenue through a portfolio of top-tier accounts. While you will be focused on North America, you will also work closely with the Global Strategic Partnerships team, operating at the intersection of relationship management and commercial execution.

Working directly with our VP of NAM Partnerships and collaborating cross-functionally with Sales, Presales, Product, and Marketing, you'll develop joint go-to-market strategies, drive measurable business growth, and act as the internal champion for every partner in your portfolio.
** What you'll do
*** Own and grow a portfolio of top-tier partners, with a clear focus on revenue and gross profit targets
* Proactively lead joint partner planning sessions — defining mutual performance objectives, financial targets, and key milestones
* Develop and execute go-to-market strategies with partners to drive acquisition of new clients across all relevant markets
* Track, forecast, and analyze partnership performance; identify and act on growth opportunities within existing relationships
* Serve as the partner's internal ambassador — aligning Sales, Presales, Product, and Marketing to ensure implementations are delivered successfully
* Manage partner conflict across Infobip's sales channels through clear communication and strict adherence to engagement rules
* Run quarterly business reviews and maintain a structured, recurring partner communication strategy
* Ensure partner compliance with agreements and certification program standards
* Manage all partnership data accurately in Salesforce (CRM)
* Build and maintain executive-level relationships with key stakeholders at partner and customer organizations
* Represent Infobip at partner events, conferences, and industry forums; contribute to brand and market awareness through thought leadership
* Provide market and vertical insights to Product and Marketing teams; help define use cases and scale best practices across the region
* Support the implementation of global partnerships at the regional level, establishing relationships and GTM initiatives with regional partner organizations
** What makes you a strong fit*** +7 years of experience in strategic partnerships, channel management, or business development in B2B tech — CPaaS, SaaS, telecom, or API-based businesses preferred
* Proven track record of growing revenue through existing partner relationships — not just maintaining them
* Experience managing top-tier or enterprise-level partner accounts, including executive relationship management
* Experience working within or alongside major enterprise organizations (e.g. Microsoft, Oracle, Adobe, Service Now) — you understand how decisions get made and how to move things forward in complex orgs
* Startup or high-growth company experience is a plus — you bring the hunger and agility to operate in an environment that rewards initiative
* Strong ability to lead joint GTM planning and translate strategic goals into executable partner programs
* Comfortable navigating matrix organizations and influencing cross-functional teams without direct authority — on both sides of the partnership
* Structured, data-driven approach to…