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Client Success Manager
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-06-07
Listing for:
Search Consultants, Inc
Full Time
position Listed on 2026-06-07
Job specializations:
-
Business
Client Relationship Manager
Job Description & How to Apply Below
About the Opportunity
Our client is a well-established legal-services organization that supports law firms and corporate legal teams with high-stakes workflow delivery. They are expanding their client-facing function and seeking a Client Success Manager who can strengthen relationships, anticipate client needs, and ensure excellence across service delivery.
This is an opportunity to join a collaborative, high-performing environment where your work directly influences client satisfaction and long-term retention.
What You’ll Do- Serve as a trusted partner to law firm and corporate legal contacts
- Oversee onboarding and ongoing engagement for key accounts
- Translate client needs into actionable solutions for internal teams
- Monitor service quality and proactively identify areas for improvement
- Support renewal conversations and contribute to upsell opportunities
- Coordinate cross-functional communication across operations, project teams, and leadership
- 3+ years in client success, account management, or project delivery
- Experience in legal services, litigation support, or professional services
- Excellent communication and relationship-building skills
- Ability to manage multiple clients in a deadline-driven environment
- Strong problem-solving and coordination abilities
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